Sales Administrator @ Fortinet

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [email protected].

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

We are looking for a highly organized, analytical, and relationship-driven professional to join the LATAM Channel Operations team. This position will be responsible for supporting the company's channel strategy, coordinating partner-related processes and tools, driving regional continuous improvement initiatives, and serving as a key liaison between global teams, partners, distributors, and internal stakeholders.

The successful candidate will contribute to digital transformation projects within the channel ecosystem, including data management, partner programs, training initiatives, dashboards, and partner engagement platforms, helping improve partner experience and operational efficiency across Latin America.

• Administer Partner Portal/PRM and Salesforce (SFDC) platforms, ensuring data quality and proper process execution.
• Serve as the regional point of contact for matters related to the partner ecosystem across Latin America.
• Coordinate partner and distributor onboarding, access management, account maintenance, permissions, and support processes.
• Identify, document, track, and escalate system-related issues while working with global teams and vendors on resolution efforts.
• Drive initiatives and projects focused on improving the partner experience and enhancing channel management tools.
• Develop dashboards, reports, and analyses to track partner metrics, certifications, specializations, sales performance, and channel programs.
• Coordinate the localization, translation, and publication of materials, documentation, and official communications for LATAM.
• Organize and deliver training sessions, webinars, and events for partners and internal teams in Portuguese, English, and Spanish.
• Collaborate with Marketing, Sales, Training, Legal, Partner Success, and Operations teams to implement new processes and regional projects.
• Support partner certification, specialization, and ecosystem development programs.
• Experience in Channel Operations, Partner Programs, Business Operations, Sales Operations, or related areas.
• Knowledge of CRM and partner management platforms (Salesforce, PRM, Partner Portal, or similar).
• Experience with data analysis, reporting, and dashboard development.
• Ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills.
• Advanced English.
• Advanced Spanish.
• Experience delivering training, presentations, and working with stakeholders at different organizational levels will be considered a plus.

Preferred Qualifications

• Experience with channel programs and partner ecosystems.
• Knowledge of Salesforce, Tableau, Power BI, or other BI tools.
• Experience working on regional or global projects.
• Experience managing certifications, training programs, and partner enablement initiatives.
• Experience in technology, telecommunications, or cybersecurity companies.
• Languages
• English: Advanced/Fluent
• Spanish: Advanced/Fluent
• Portuguese: Preferred