About this role
KEY RESPONSIBILITIES
- Ensure high availability, reliability, safety, and operational readiness of critical infrastructure.
- Lead and oversee electrical, mechanical, BMS/controls, maintenance, and facilities operations.
- Ensure compliance with customer SLAs, operational procedures, safety standards, and Thai regulatory requirements.
- Support customer onboarding, deployments, cross-connects, access, and operational escalations.
- Monitor capacity, operational performance, incidents, maintenance, and key operational KPIs.
- Manage and optimize OPEX, vendor performance, maintenance contracts, and operational resources.
- Lead incident management, root cause analysis, and continuous improvement initiatives.
- Develop and lead high-performing engineering and operations teams across multiple sites.
- Partner with Commercial, Projects, Security, Customer Success, Finance, and other stakeholders to deliver seamless customer and operational outcomes.
- Support in strategic planning, budgeting, CAPEX/OPEX initiatives, and executive stakeholder management.
SKILLS & EXPERIENCE
- Bachelor’s degree in engineering, Mechanical Engineering, Electrical Engineering, Facilities Management, or a related discipline
- 15+ years of experience within mission-critical environments, including significant leadership experience in hyperscale, colocation, or enterprise data centre operations.
- Proven track record managing multi-site data centre operations portfolios.
- Strong knowledge of critical electrical and mechanical infrastructure, DCIM, ITIL, risk management, and compliance standards.
- Experience leading large multidisciplinary operations and engineering teams.
- Certifications such as CDCP, CDCMP, ATD, ITIL, PMP, or equivalent is advantageous.
- Industry-recognized Data Centre or facilities qualifications desirable.
- Primary Standards: ISO 9001, ISO 27001, ISO 45001, ISO 50001, local statutory requirements, customer contractual obligations, OEM recommendations, and critical environment best practice.
- Core Digital Platforms: BMS, EPMS, DCIM, CCTV/ACS, and fully online CAFM/CMMS integrated with CAD/REVIT and BI reporting.
- Modbus and BACnet should be the standard field/system integration protocols where applicable