About this role
The Spv, Temple Housing manages the operational process for temple housing and typically would manage a team of employees and/or volunteers. This includes responsibility for the guest rooms and the arrival center (shared spaces like food services, and youth/children's areas). This position is responsible for the scheduling, training, and supervising of housing employees and volunteers, to ensure that all operational shifts are filled, the guest experience is seamless, and patrons are prepared for service in the temple. This position provides guidance and direction to employees, volunteers, service missionaries and patrons.
This position typically reports to the temple recorder.
- Supervise the housing operation with high conformity to the Housing Guidebook.
- Provide excellent customer experience and a welcome environment while professionally handling patron reservations, check-ins, payments, guest issues and exceptions.
- Act as an information hub for guests and all departments on temple property.
- Maintain up-to-date data in the Mews hotel management system.
- May launder bedding and towels and restock in preparation for the next guest�s arrival.
- Prepare the guests� bedding and towel packets before arrival.
- Maintain appropriate inventory levels and manage the quality and quantity of stock, replacement orders, and disposal of aged bedding and towels.
- Collaborate with the Special Projects Department on room and building cleaning, site safety, security, repairs, and maintenance, promptly reporting any issues.
- Conduct room inspections after check-out and ensure the room is fit for the next arriving guests.
- Coordinate with ecclesiastical leaders to ensure preparations are made and groups are aware of housing guidelines (may include scheduling access to meal preparation areas and ensuring sufficient operating supplies).
- As necessary, coordinate the required services for those members who arrive via the Patron Assistance Fund.
Required
- 2 years of any combination of related experience or progress towards or completion of a relevant university (post-secondary) degree or an industry-recognized certification, to include:
- Former work-related leadership experience.
- Excellent interpersonal skills to resolve guest issues, liaise with temple leaders, and contribute to the reverent atmosphere of the temple.
- Ability to work independently, with minimal supervision.
- Ability to lead others to perform routine tasks with a high degree of accuracy.
- Excellent organizational and time management skills, including prioritization of tasks, deadlines, and timely communication.
- Fluent in the primary language of the temple district.
- Payment handling experience, understanding basic financial principles.
- Be able to lift 30 lbs. (13.6 kg), stand for long periods, bend, kneel, stoop, pull, push, have good manual dexterity, and perform physically demanding tasks in a fast-paced and meticulous work environment.
Preferred
- 3 years of relevant experience.
- Supervisory experience.
- Hospitality experience.
- Experience using a hospitality management system.
- Proficiency with Microsoft Office software suite.
- Experience handling confidential information.
- Working proficiency with local languages spoken in the temple district.
- Proficiency in English