About this role
UTHealth Houston’s Information Services team is looking for a Systems & Applications Specialist I. This position provides technical support for software, applications, security, and systems issues across multiple departments and user environments. Candidates should have prior technical support experience and be comfortable troubleshooting issues, supporting end users, and working with a variety of systems and applications.
Much of this support is provided face-to-face, so the position requires the ability to work on-site. You will primarily support our Psychiatry Department and School of Nursing, working in both clinical and classroom environments, with your office likely based in the School of Nursing building.
A clinical background is preferred but not required. More importantly, we are looking for someone with demonstrated technical proficiency, hands-on troubleshooting experience, and the ability to effectively assist users with technology-related issues
What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
- 100% paid medical premiums for our full-time employees
- Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
- The longer you stay, the more vacation you’ll accrue!
- Longevity Pay (Monthly payments after two years of service)
- Build your future with our awesome retirement/pension plan!
We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...
- Free financial and legal counseling
- Free mental health counseling services
- Gym membership discounts and access to wellness programs
- Other employee discounts including entertainment, car rentals, cell phones, etc.
- Resources for child and elder care
- Plus many more!
Position Summary
Provides technical support for software, applications, security, and systems issues to departments and users.
Position Key Accountabilities
- Assists with the installation, configuration, maintenance, and basic repair of IT equipment such as desktop computers, laptops, mobile devices, printers, and software.
- Performs basic troubleshooting for hardware and software issues, addressing common problems related to performance, connectivity, and security.
- Provides first-level support to end users in the assigned departments, assisting with hardware and software inquiries and offering basic training on IT systems.
- Helps maintain IT inventory records, track equipment distribution, and assist with surplus and replacement tasks.
- Under supervision, conducts routine computer refreshes and software updates to ensure systems are current and secure.
- Provides initial support for specialized departmental systems and applications, working under supervision to resolve issues.
- Assists with managing and supporting Windows, MacOS and iOS devices, using essential tools to ensure compatibility with organizational standards.
- Offers essential support for medical devices, ensuring compliance with IT policies.
- Participates in rollouts, migrations, and upgrades under supervision.
- Performs other duties as assigned.
Certification/Skills
- Good communication skills, both verbal and written.
- CompTIA A+ by Computing Technology Industry Association (CompTIA) preferred
Minimum Education
Associate's Degree is required, but you may substitute the required education with an equivalent two years of experience beyond the minimum experience requirement.
Minimum Experience
At least 2 years of related experience providing technical support is required. May substitute required experience with equivalent years of education beyond the minimum education requirement.
Physical Requirements
Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.
Security Sensitive
This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
Veteran Information
Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to: 9S100, 0673, 002776, 002789.
For a complete list please visit www.uthealth-veterans.jobs.
Residency Requirement
Employees must permanently reside and work in the State of Texas. This is an on-site role.