About this role
Job Requirements
Join us in innovating healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and supportive environment fosters a global community that celebrates diversity and individuality. We encourage you to step outside your comfort zone by providing the resources and flexibility you need to grow both professionally and personally, while recognizing and valuing your unique contributions.
Apply now for an internship within our IT Department. You will be responsible for providing technical support to users and contributing to the smooth operation of IT equipment and systems.
Work Experience
Your Role
- Advises on customer inquiries and creates offers for the customer (preliminary technical clarification, commercial clarification incl. creditworthiness, export control checks, determination of delivery dates, reservation of inventory and, if applicable, manufacturing capacities, information regarding offer validity) to create the prerequisites for closing a contract.
- Oversees customer orders in the ERP system and determines the delivery dates (technical clarification, commercial clarification incl. creditworthiness, export control checks, checking of delivery dates and confirmation, order confirmation to the customer) to fulfill the customer order at the requested date.
- Controls order-related compliance of the delivery dates and quantities to initiate proactive measures for optimizing delivery reliability in good time and to be always capable of providing [order] information.
- Controls delivery dates and initiates deliveries in a timely manner or, if necessary, handles back orders with automatic delivery collection to ensure delivery reliability to the customer.
- Arranges quickest possible invoicing to the customer, performing the related post-calculation, controlling order cost receipt and utilizing the possibilities of additional charges to optimize the value flow and show a correct margin.
- Plans the design of logistics and transport concepts with the customer in cooperation with logistics process planning, packaging planning and transport handling to safeguard the delivery process and minimize process costs.
- Cooperates with all others involved and with interface partners and passing on all relevant information to keep themselves and others informed and create an optimum logistics chain.
- If applicable: Adjusts location of or off-site production with Manufacturing / Factories and clarification of logistics topics.
- Coordinates and follows up on import and customs clearance activities, including preparation and control of the required documentation and coordination with the customs broker until completion of the clearance process.
- Prepares and follows up on the documentation required for bank domiciliation of import transactions, in coordination with Treasury.
- Coordinates with transport providers for the collection, transportation and final delivery of goods.
- Creates and follows up on purchase orders and payment requests related to Customer Service activities, including local purchases, services and training orders.
- Follows up on invoices, customs-related charges and payments to external service providers, in coordination with Finance, Treasury and Accounting.
- Ensures proper follow-up and documentation of local purchases and other Customer Service operational procurement requirements.
Your Expertise
- Bachelor’s or Master’s degree in Logistics, Supply Chain Management, International Trade, Business Administration, or a related field.
- At least 3 to 5 years of recent and relevant professional experience in logistics, supply chain, order management, import operations or a related field.
- Recent experience in logistics within the healthcare or medical devices industry is required.
- Good understanding of importation, customs clearance, transportation and related documentation processes.
- Experience in order management, purchase orders, invoicing and payment follow-up, with the ability to coordinate effectively with internal functions and external service providers.
- Good command of ERP systems and Microsoft Office tools, particularly Excel.
- Strong organizational skills, rigor and attention to detail, with the ability to manage multiple priorities and follow up on several activities simultaneously.
- Strong proactive follow-up and problem-solving skills, with the ability to anticipate potential operational bottlenecks and support timely resolution.
- Strong communication and coordination skills, with the ability to work effectively across different functions and with external partners.
- Ability to work independently while maintaining effective collaboration with internal and external stakeholders.
- Good command of English and French, both written and spoken.
Benefits
Interested in being part of this exciting journey? Give your career purpose by joining us!
Diversity, Equity and Inclusion are core values that enrich our everyday work. We are committed to reviewing all applications in accordance with these values and with full transparency.
To ensure that your application is processed efficiently, we kindly ask you to avoid contacting us by email or through social media and instead apply via our Careers website. However, should you encounter any difficulties during the application process, please do not hesitate to contact us directly.
To find out more about us, take a look at our website.
Who we are
Siemens Healthineers' innovative portfolio of solutions plays a central role in clinical decision-making and throughout the patient care journey. We are a team of 71,000 highly dedicated employees across more than 70 countries, pushing the boundaries of what is possible in healthcare to help improve people's lives around the world.
How we work
By joining Siemens Healthineers, you become part of a global team of scientists, clinicians, developers, researchers, professionals and skilled specialists who believe in everyone's potential to contribute through diverse ideas and perspectives.
We come from different backgrounds, cultures, religions, political beliefs and/or sexual orientations, and work together to fight the world's most threatening diseases and improve access to healthcare. We are united by one common purpose: innovating healthcare. For everyone. Everywhere.
Visit our Careers website: https://www.siemens-healthineers.com/MA/careers