About this role
Job Title: Medical Support AssistantJob DescriptionWe are seeking qualified Medical Support Assistants (MSAs) to support the VA Rocky Mountain Network. As a vital part of the patient care team, MSAs coordinate appointments, manage consults, support community care referrals, maintain patient records, and ensure Veterans receive timely access to healthcare services. This role requires strong customer service skills, attention to detail, and the ability to work within a fast-paced healthcare environment.
Responsibilities
- Schedule patient appointments in accordance with VA and VHA scheduling guidelines.
- Process, review, track, and respond to electronic consults and provider orders.
- Coordinate community care referrals using VA systems including HSRM and PPMS.
- Answer and route incoming calls while providing exceptional customer service.
- Screen patient inquiries and connect Veterans with appropriate clinical staff.
- Verify, update, and maintain patient demographic information.
- Support patient check-in and patient flow activities.
- Assist the patient care team (PACT) with administrative support.
- Maintain scheduling accuracy and compliance with VA performance standards.
- Document patient interactions accurately in electronic health record systems.
- Ensure compliance with HIPAA, privacy, and VA security requirements.
- Collaborate with providers, nurses, administrative staff, and community care partners.
Essential Skills
- High school diploma or GED equivalent.
- Minimum six months of customer service experience.
- Basic computer proficiency and data-entry skills.
- Typing speed of at least 50 words per minute.
- Basic knowledge of medical terminology.
- Strong verbal and written English communication skills.
- Ability to work effectively in a healthcare setting and interact professionally with patients, providers, and staff.
Additional Skills & Qualifications
- Medical office, healthcare administration, patient access, scheduling, or medical receptionist experience.
- Experience working with electronic medical record (EMR) systems.
- Veterans Affairs or federal healthcare experience.
- Knowledge of healthcare referrals, consult management, or community care programs.
Work EnvironmentThis is a 100% remote position, but you must reside within 50 miles of one of the following VA locations: Fort Harrison, MT; Cheyenne, WY / Loveland, CO combined; Aurora, CO; Grand Junction, CO; Muskogee, or Sheridan, WY. The position offers a stable MondayFriday schedule with no weekends. This is an exciting opportunity to provide essential administrative and patient support services for our nation's Veterans across multiple VA Medical Centers and Community-Based Outpatient Clinics throughout the Rocky Mountain network.
Job Type & LocationThis is a Contract position based out of Aurora, CO.
Pay and BenefitsThe pay range for this position is $17.23 - $20.97/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 23, 2026.
Workplace TypeThis is a fully remote position. About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI)
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.