About this role
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
In this position, you are the primary point of contact for customers throughout the shipment lifecycle. By combining operational expertise with a customer-focused mindset, you ensure seamless transport execution, provide proactive communication, and build long-term customer relationships that contribute to service excellence and business growth.
How you create impact
- Take ownership of customer shipments by ensuring accurate file handling and the availability of all relevant customer information and requirements, enabling smooth execution and compliance with regulatory standards
- Proactively monitor shipments and keep customers informed throughout the transport process
- Manage customer feedback, complaints and escalations, ensuring timely resolution and corrective actions where required
- Support customer onboarding and implementation activities, coordinating with operational teams and stakeholders to ensure a smooth and successful transition
- Contribute to customer growth, retention and satisfaction by building strong customer relationships and delivering service excellence
- Support profitable business growth through the timely execution of spot quotations, fast response times, promotion of Kuehne+Nagel solutions, ongoing profitability analysis and close collaboration with procurement and operational stakeholders
What we would like you to bring
- First experience in freight forwarding, preferably within Air Logistics; experience in Healthcare Logistics is an advantage
- Strong collaboration and communication skills, with the ability to work effectively across different teams and functions
- Ability to adapt to changing priorities, customer requirements and business environments
- Customer-focused mindset with strong problem-solving and conflict-resolution skills
- Strong commitment to customer satisfaction while maintaining a focus on business performance and profitability
- Fluent English skills
What's in it for you
Kuehne+Nagel offers a wide range of attractive employee benefits designed to support your well‑being, development, and long-term career growth.
- Competitive salary, commuting allowance, and holiday allowance
- 27 vacation days
- Meal vouchers
- Hospitalisation insurance
- Group insurance
- Development opportunities via our internal learning platform
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.