About this role
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Life Sciences Solutions supports customers with a wide range of products, services, and digital solutions across genetic testing, genomic analysis, proteomics, cell biology, precision medicine, and drug discovery. Our technologies are also applied in human identification, forensics, and advanced therapies such as CAR-T cell therapy, enabling scientific breakthroughs and improving global health.
The Genetic Sciences teams are at the forefront of genomic discoveries, enabling innovation through advanced genetic analysis technologies, workflows, and services across cancer research, molecular diagnostics, human identification, agrigenomics, and more.
Technical Application Specialist (m/f/d) Sequencing
Location: Darmstadt
Discover Impactful Work
Are you passionate about making a difference within the Life Science segment and looking for a role that combines science, training, troubleshooting, and close customer interaction? Join us at Thermo Fisher Scientific as a Technical Application Specialist, where you'll provide expert technical support.
A Day in the Life
In this role, you'll engage with researchers and clinicians, helping them advance critical work in areas like cancer research, diagnostics, and environmental protection. As part of an international team, you'll collaborate to solve complex scientific challenges. Your scientific expertise and customer service skills will help our customers make breakthrough discoveries while ensuring their optimal use of our innovative technologies. This role offers extensive training, professional development opportunities, and the chance to stay at the forefront of scientific advancement.
What to expect
- Respond to customer emails and phone calls, providing technical support and guidance
- Coordinate with other teams to resolve complex customer inquiries
- Manage customer complaints through investigation, resolution, and follow-up
- Ensure CRM records and processes comply with applicable requirements
- Contribute to continuous improvement projects
- Support the team’s day-to-day operational activities
Keys to Success
Education
- Master Degree in Biology, Biotechnology or other scientific subjects with minimum 2 years of hands-on laboratory experience in Sequencing technology, Capillary Electrophoresis and/or NGS. qPCR, Microarray and human identification HID experience is a plus
Experience
- Minimum 2 years of hands-on laboratory experience in Sequencing technology, Capillary Electrophoresis and/or NGS. qPCR, Microarray and human identification HID experience is a plus
Knowledge, Skills, Abilities
- Excellent verbal and written communication skills for technical support delivery
- Proven ability to quickly learn complex scientific/technical information
- Strong problem-solving and analytical capabilities
- Fluent English and Italian or French required. Additional language skills highly valued
- Customer service mindset with ability to explain complex concepts clearly
- Excellent organizational skills and ability to manage multiple priorities
- Ability to work both independently and collaboratively in a team environment
- May require up to 10% travel for training
- Flexibility to support global customer base
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.