HR Learning and Development Manager @ DHL Group

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose

The HR Learning & Development Manager is responsible for leading and managing the Learning & Development function across Bahrain and contributing to business success through the development and implementation of effective learning, talent development and capability-building initiatives.

The role is responsible for identifying organizational and individual development needs, developing the annual training plan and calendar, coordinating the delivery of learning interventions, and measuring training effectiveness to ensure that development activities support business requirements and employee career development.

The position supports managers and employees in identifying performance, competency and development needs and ensures that talent and development processes are consistently and effectively implemented. The role also champions and supports the delivery of CIS/CIM programs for Bahrain-based employees, ensuring alignment with relevant Global Centre of Excellence standards and maintaining appropriate learning records and governance.

The HR Learning & Development Manager also supports talent and career development initiatives, internship and graduate programs, performance and development processes, employee career aspirations and broader initiatives aimed at strengthening organizational capability, employee engagement and retention.

Your Tasks

Learning & Development

• Lead and manage the Learning & Development function to ensure effective delivery of learning solutions aligned with business priorities and people development requirements.
• Plan, design, coordinate and deliver annual training initiatives that support the achievement of business objectives.
• Develop and manage the annual training plan, calendar and training catalogue to ensure identified organizational learning needs are addressed throughout the year.
• Partner with managers to identify employee training and development needs through training needs analysis, talent discussions, performance reviews, Talent Panels and other appropriate methodologies.
• Translate identified capability gaps into appropriate training, coaching or development interventions.
• Coordinate internal and external learning programs and ensure training resources are effectively utilized.
• Ensure training interventions are appropriate for the identified target audience and business requirements.
• Evaluate the effectiveness and impact of training programs through feedback, follow-up discussions, coaching sessions and discussions with participants and their managers.
• Develop tools and provide guidance to managers and supervisors to support effective transfer of learning and skills into the workplace.
• Maintain accurate and complete training and development records for Bahrain-based employees.
• Ensure appropriate documentation and reporting of training activities, participation and completion.
• Develop, review and support implementation of Learning & Development policies, procedures and guidelines based on good practice.
• Identify opportunities to continuously improve the quality and effectiveness of Learning & Development services.

Talent and Career Development

• Support the implementation of talent management and employee development initiatives across Bahrain.
• Ensure applicable talent and performance platforms and processes are actively utilized by managers and supervisors to assess KPIs, competencies, development requirements and career aspirations.
• Promote fair, objective and meaningful performance and development discussions between managers and employees.
• Support employees in their career aspirations by providing practical guidance regarding career development discussions, learning opportunities and available development options.
• Work closely with managers to identify high-potential talent, critical capabilities and employee development priorities.
• Support the implementation of Talent Panels and similar talent review processes.
• Encourage managers to take ownership of employee development and provide appropriate coaching and development opportunities.
• Support succession and talent development activities by identifying appropriate learning interventions for employees with future career potential.
• Promote a culture of continuous learning, self-development and career ownership.

Performance and Development Review

• Support the planning and implementation of the annual Employee Development Review process for Bahrain-based employees.
• Provide managers and employees with appropriate guidance on the development and performance review process.
• Support managers in identifying meaningful development objectives arising from performance and career discussions.
• Monitor completion of relevant performance and development activities and provide appropriate follow-up.
• Use identified competency and capability gaps to inform the annual Learning & Development plan.
• Promote quality and consistency in performance and development discussions.

CIS/CIM Programs

• Champion and support the implementation of CIS and CIM programs for Bahrain-based employees.
• Coordinate the planning and project management of CIS/CIM learning activities in conjunction with relevant stakeholders.
• Provide the necessary tools, guidance and support for the successful implementation of CIS and CIM initiatives.
• Support the implementation and delivery of CIS/CIM modules to the identified target audiences.
• Ensure appropriate systems are used to maintain accurate participation and training records.
• Support the L&D team in managing the CIM Supervisory Excellence program.
• Coordinate with trainers and relevant stakeholders to ensure timely and effective delivery of agreed learning activities.
• Maintain appropriate standards of planning, coordination and delivery in alignment with relevant Global Centre of Excellence requirements.

Training Needs Analysis

• Conduct and coordinate training needs analysis to identify capability requirements across functions and employee groups.
• Work closely with managers to understand operational challenges and determine whether training or other development interventions are required.
• Consolidate identified training needs and establish appropriate development priorities.
• Ensure training investment is focused on relevant business and employee capability requirements.
• Identify common or recurring competency gaps that may require broader organizational development interventions.

Training Effectiveness and Quality

• Establish appropriate approaches for evaluating the effectiveness of training and development activities.
• Conduct follow-up and coaching discussions with employees and managers where appropriate to assess transfer of learning to the workplace.
• Gather participant and stakeholder feedback and use results to continuously improve learning programs.
• Monitor the quality and relevance of internal and external training solutions.
• Provide management with appropriate analysis and information regarding training activities and effectiveness.
• Identify learning programs that require modification, replacement or further reinforcement based on participant and business feedback.

Learning Governance and Records

• Ensure accurate Learning & Development records are maintained for Bahrain-based employees.
• Monitor completion of required learning and development activities and provide appropriate reporting.
• Ensure training documentation is maintained to support business, HR and compliance requirements.
• Maintain appropriate records relating to training attendance, completion and development activities.
• Support HR audits and reviews relating to Learning & Development documentation and processes.
• Ensure Learning & Development activities are managed in accordance with applicable company policies, standards and governance requirements.
• Internship, Student and Graduate Development
• Manage local internship initiatives for school and university students from Bahrain and other relevant locations.
• Provide guidance and planning to support initiatives aimed at attracting students and fresh graduates.
• Coordinate with relevant departments to identify suitable internship and development opportunities.
• Support students and graduates in understanding potential career paths and organizational opportunities.
• Work with managers to ensure internship assignments provide appropriate learning and development exposure.
• Support broader initiatives aimed at establishing a pipeline of future talent for the organization.

Employee Development and Engagement

• Support initiatives that strengthen employee capability, career development, engagement and retention.
• Provide employees with practical advice regarding available learning opportunities and career development options.
• Partner with managers in identifying development interventions that support employee engagement and performance.
• Support learning workshops, developmental activities and capability-building programs across departments.
• Promote employee awareness of available learning resources and development opportunities.
• Encourage employee ownership of personal development and continuous learning.
• Incentive and Performance Support
• Work with relevant HR stakeholders and line managers to support the review of employee incentive schemes where required.
• Review the effectiveness of existing schemes in conjunction with relevant stakeholders and provide recommendations for improvement where appropriate.
• Support alignment between employee performance, development and recognition initiatives.

Stakeholder Management

• Build effective working relationships with senior management, department heads, HR colleagues, managers, employees, trainers and external learning providers.
• Act as the principal HR point of contact for Learning & Development matters within the assigned scope.
• Advise managers on appropriate learning and development solutions based on identified business and employee needs.
• Work collaboratively with the broader HR team to ensure alignment between Learning & Development, talent management, performance management and wider HR priorities.
• Provide management with relevant updates and analysis regarding learning activities, training needs and development priorities.

Other Responsibilities

• Participate in HR and business projects requiring Learning & Development or talent management expertise.
• Support broader organizational and people-development initiatives as required.
• Undertake additional duties and responsibilities appropriate to the role as required by the Company or Management.

Your Profile

• Minimum 5 years of Significant progressive HR experience with strong practical exposure to Learning & Development, Training, Talent Management or Organizational Development.
• Bachelor’s degree in human resources, Business Administration, Management, Education, Learning & Development or a related discipline.
• Postgraduate qualifications in Human Resources, Learning & Development, Organizational Development or Business Administration would be advantageous.
• Professional HR or Learning & Development qualifications such as CIPD, SHRM or an equivalent recognized qualification would be advantageous.
• Relevant professional training or certification in training delivery, facilitation, coaching, talent management or instructional design would be advantageous.
• Demonstrated experience developing and managing annual training plans, calendars and learning initiatives.
• Practical experience conducting training needs analysis and translating identified capability gaps into learning solutions.
• Experience coordinating and delivering training and development programs across different employee and management levels.
• Experience supporting performance, talent and employee development processes.
• Strong understanding of learning principles, training evaluation, competency development and transfer of learning.
• Experience working with line managers to identify development needs and support employee career development.
• Experience coordinating internal trainers and external learning providers.
• Experience maintaining Learning & Development records and preparing relevant management reports.
• Experience managing or supporting internship, student or graduate-development programs.
• Exposure to large operational, logistics, aviation, transportation or similar workforce environments would be advantageous.
• Experience within Bahrain or the wider GCC/Middle East environment would be advantageous.
• Strong Learning & Development and talent management capability.
• Strong training planning, coordination and program-management skills.
• Excellent facilitation, presentation and communication skills.
• Strong stakeholder-management and influencing capability.
• Ability to conduct effective training needs analysis and identify practical development solutions.
• Strong coaching and employee-development capability.
• Ability to work effectively with managers and employees at different organizational levels.
• Strong analytical and problem-solving skills.
• Ability to evaluate learning effectiveness and translate feedback into improvement actions.
• Strong organizational and planning capability.
• Good project-management skills.
• Strong attention to detail and training record management.
• Strong Microsoft Office and HR/Learning Management System capability.
• Ability to manage multiple training programs and priorities simultaneously.

Our Offer

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!