About this role
DHL EXPRESS CÔTE D'IVOIRE IS HIRING
Customs Declarant and Runner
Location: Abidjan, Côte d'Ivoire
About DHL Express
DHL Express is the world's leading international express service provider, connecting people and businesses in more than 220 countries and territories worldwide. At DHL, we are committed to delivering excellence, reliability, and outstanding customer service.
As part of our continued growth, we are looking for a highly motivated and experienced Customs Declarant and Runner to join our Operations team.
Role Purpose
Reporting to the Transit Supervisor, the Customs Declarant and Runner is responsible for ensuring the timely and compliant clearance of import and export shipments by completing all customs formalities in accordance with local customs regulations, DHL procedures, and global quality standards.
Key Responsibilities
- Review and analyze customs documentation, including invoices, AWBs, packing lists, certificates, licenses, and other supporting documents.
- Verify shipment information within DHL systems and ensure compliance with customs requirements.
- Determine the appropriate HS Codes and applicable customs regulations.
- Assess customs values and prepare accurate coding and declaration documentation.
- Process import and export declarations through the customs system within defined service levels.
- Manage provisional and simplified declarations in accordance with applicable customs regulations.
- Coordinate with customs authorities and valuation officials regarding customs assessments and valuation reviews.
- Ensure the regularization of provisional declarations and special customs regimes within required timelines.
- Communicate proactively with customers and internal stakeholders regarding shipment status, missing documents, and customs requirements.
- Collaborate closely with Customer Service, Operations, Finance, and Sales teams.
- Maintain accurate records and update DHL systems accordingly.
- Prepare operational reports and ensure full compliance with DHL policies and customs regulations. Collect and deliver documents, correspondence and small shipments between DHL, customers, government authorities, customs, banks and other partners.
- Submit and retrieve administrative and customs documentation required for shipment processing and clearance. Provide operational support to Operations, Gateway and Customs teams when physical submission or collection of documents is required.
Requirements
- Bachelor's Degree or Higher National Diploma (Bac+2/Bac+3) in Logistics, International Trade, Customs, or a related field.
- Minimum of 3 years' experience in customs clearance operations.
- Strong knowledge of customs regulations, HS Classification, customs regimes, and Incoterms.
- Advanced understanding of customs valuation and CIF calculations.
- Proficiency in customs systems and Microsoft Office applications.
- Experience with DHL tools and systems is an advantage.
- Strong analytical and problem-solving skills.
- Excellent organizational skills and ability to prioritize tasks effectively.
- Customer-focused mindset with strong communication skills.
- Good command of written and spoken English is an advantage.
Why Join DHL Express?
- Work for the world's most international company.
- Be part of a dynamic and diverse team.
- Access continuous learning and development opportunities.
- Build a rewarding career in a fast-paced global organization.
- Contribute to delivering exceptional service and customer experience every day.
Closing Date: 21 November 2026