About this role
Key Accountabilities
- Accept and register bookings for DHL services.
- Offer alternatives to customers and potentially turn information calls into sales leads.
- Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.)
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
- Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
Qualifications
- Bachelor Degree in Business Administration, Business English or related field.
- Good command of English
- Telephone and Communication skills
- Willing to work in shift
- Experienced in Call Center would be an advantaged