About this role
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
About the Role
In this role, you will be responsible for providing technical services and support for laboratory water purification systems across East Java, with a primary focus on hospital customers. You will ensure equipment reliability through installation, maintenance, calibration, and troubleshooting activities, while delivering responsive service and building strong customer relationships.
Key Responsibilities
- Perform installation, preventive maintenance, calibration, troubleshooting, and repair of laboratory water purification systems at customer sites.
- Provide timely technical support and respond to customer issues to minimize equipment downtime, particularly in hospital environments where reliable water purification is essential for laboratory operations.
- Analyze service requests and work orders, plan daily service schedules, and ensure effective resolution of technical issues. Maintain positive customer relationships by providing responsive, professional, and customer-oriented service.
- Maintain accurate service records and update internal service systems in a timely manner.
- Ensure service tools and testing equipment are properly maintained and calibrated.
- Collaborate with internal teams to ensure effective service delivery and customer satisfaction.
Qualifications
- Bachelor's degree in Electromedical Engineering (preferred), Electrical Engineering, Electronics Engineering, or a related technical field.
- 1–2 years of experience in field service, equipment maintenance, technical support, or a similar role.
- Hands-on experience in equipment installation, maintenance, troubleshooting, and calibration. Experience with laboratory instruments, medical devices, or water purification systems is an advantage.
- Strong technical troubleshooting and problem-solving skills.
- Customer-oriented mindset with good communication and interpersonal skills.
- Friendly, approachable, proactive, and able to build positive relationships with customers.
- Commercial awareness and a strong sense of ownership in delivering excellent customer service.
- Willing to be based in Surabaya.
- Available to join immediately or within a short notice period.
What we offer
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!