About this role
Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.www.deltek.com
Business Summary
The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers’ needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships – join our highly collaborative team to help power project success for our customers.
Position Responsibilities
Commercial administration
- Prepare quotes and create orders.
- Chase signatures, POs and other paperwork through to completion.
- Track renewals and keep customers updated on status.
- Check that orders have been processed and customers have received what they purchased.
Internal coordination
- Track actions from customer meetings, without needing to attend them.
- Gather information from Support, Services and Product for customer requests and escalations.
- Pull together the history and latest position on escalations.
- Chase smaller internal actions and flag anything blocked, stalled or delayed.
Customer administration and support
- Answer common questions on renewals, versions and upgrades, support cases and account administration.
- Help with license key moves and adding support users.
- Guide customers to the right Deltek portals, documentation and resources.
- Raise and track support cases on behalf of customers where appropriate, while showing. customers how to manage these themselves.
- Keep customer account information up to date, proactively rather than reactively.
Ongoing customer engagement
- Maintain an up-to-date list of key users and contacts within each customer.
- Capture changes when customer teams or key contacts move.
- Follow up after key moves or new user requests to make sure customers have what they need.
- Point new users to free training and other resources.
- Share relevant event and upgrade communications and track engagement.
CRM and reporting
- Keep account and contact records accurate.
- Prepare basic reporting on accounts, contacts, pipeline and opportunities, and open customer requests.
Qualifications
What we are looking for
- Experience in sales support, sales operations, customer success administration or a similar role, ideally in B2B software
- Strong organisation and follow-through. You close loops without being reminded and spot problems early
- Clear, confident written and spoken communication with customers and internal teams
- Comfortable working in a CRM (Salesforce or similar) and keeping data clean
- Working knowledge of quoting and order processes, or the ability to pick them up quickly
- A service mindset and the judgement to know when to handle something yourself and when to bring in the account owner
- Comfortable working across time zones and with customers in multiple regions
- Fluency in English; additional languages are a plus
Nice to have
- Experience with ERP or project-based software
- Familiarity with subscription and maintenance renewals
- Experience working with Support, Services and Product teams in a software company
Applicant Privacy Notice
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this
Candidate Privacy Notice
Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
Important: Protect Yourself from Recruitment Scams
Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or [email protected], never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else. If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to [email protected] and consider reporting it to law enforcement.