About this role
Opportunity Overview
Shape how a complex enterprise works—and how its people succeed.
We are seeking a Director, Enterprise Operating Model & Organization Design, to help translate enterprise strategy into clear, connected choices about capabilities, work, organization, talent, technology, and ways of working. This is a highly visible leadership opportunity for an enterprise-minded advisor who can see the whole system, bring clarity to ambiguity, and guide executives through consequential decisions.
You will set the direction and standards for our operating model capability, lead a portfolio of high-impact engagements, and build a strong consulting team that turns strategy into practical, sustainable results. The ideal candidate brings proven experience leading complex operating model transformations, deep organization design expertise, strong business judgment, intellectual courage, and an approach that thoughtfully considers how change affects colleagues, roles, teams, and the way work gets done.
This Director will influence how the enterprise turns strategy into execution—shaping choices that affect organizational capacity, speed, accountability, colleague experience, investment, and the durability of business outcomes.
You will have the mandate to establish a coherent enterprise point of view, guide high-stakes decisions, and build a consulting capability that helps leaders design not only organization structures, but better ways of working.
What success looks like
- Leaders share a clear view of priority operating model shifts, decisions, owners, dependencies, and sequencing.
- Enterprise needs are anticipated through strategic sensing and planning rather than addressed primarily through reactive reorganizations.
- Major designs connect capabilities, work, structure, talent, decision rights, technology, and ways of working into one coherent system and provide clear inputs to the appropriate decision forums.
- The consulting team delivers a focused portfolio with strong quality, timely decisions, effective adoption, and transparent capacity.
- Implementation evidence demonstrates stronger decision clarity, organizational health, workforce readiness, capacity, and speed to value.
What you’ll do
- Set the enterprise agenda. Translate business strategy and future-of-work priorities into operating model principles, a multi-year roadmap, and a focused portfolio of initiatives.
- Anticipate what the organization needs next. Use enterprise, workforce, workflow, technology, and market insights to identify emerging needs before they become isolated restructuring requests.
- Design integrated operating models. Connect capabilities, processes, structures, roles, talent, technology, service delivery, and measures into coherent end-to-end solutions, while providing organization and workforce insights that support governance and decision-making.
- Advise executives on consequential choices. Frame options, economics, risks, workforce implications, and trade-offs; facilitate alignment and bring a clear point of view when priorities or accountabilities conflict.
- Lead and grow a high-performing consulting team. Set a high bar for quality, deploy talent to the highest-value work, coach experienced practitioners, and build the depth needed to deliver multiple complex engagements.
- Partner across the enterprise. Work with business, Human Capital, Finance, Technology, Risk, Legal, process, and change leaders to pair enterprise standards with practical solutions tailored to business needs.
- Turn the future of work into action. Embed AI and automation, work redesign, skills, workforce planning, sourcing, process excellence, and capacity reinvestment into realistic transformation pathways.
- Drive adoption and measurable value. Guide implementation roadmaps, leader actions, pilots, and post-implementation reviews; provide clear recommendations and evidence to support governance decisions and help approved designs deliver durable business and workforce outcomes.
Position Requirements
What you’ll need
- Bachelor's degree, masters preferred in business, organization development, industrial and organizational psychology, human resources, strategy, or a related field.
- 12+ years of progressive experience in enterprise operating model, organization design, workforce strategy, transformation, internal consulting, management consulting, or related work.
- A record of leading end-to-end operating model transformations across enterprise or cross-functional environments—from diagnosis and future-state design through activation, adoption, and value realization.
- Deep expertise across operating model design, organization effectiveness, capability and work architecture, decision rights, structures, roles, and workforce implications, with the ability to contribute effectively to established governance forums.
- Demonstrated success advising executives, framing difficult trade-offs, and moving diverse stakeholders from discussion to clear decisions.
- Experience leading and developing seasoned consultants or multidisciplinary teams while managing a portfolio of complex, concurrent engagements.
What will set you apart
- Relevant organization design, change, agile, process excellence, workforce planning, or consulting credentials are valued but not required.
- Enterprise perspective and systems thinking—you connect strategy, operations, technology, workforce, risk, and financial considerations.
- Executive presence and sound judgment—you build trust quickly, communicate with clarity, and handle sensitive decisions with discretion.
- Intellectual courage—you challenge assumptions constructively and offer a clear point of view when the path forward is not obvious.
- Practical transformation leadership—you pair ambitious design with disciplined activation, adoption, and measurable value realization while accounting for colleague, role, and workflow impacts.
- A talent-building mindset—you raise the quality of the work while coaching others and strengthening reusable enterprise capability.