Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Salary Range

$40.87 - $45.67 Hourly

Position Type

Full Time

Role

With a global customer base and offices across the United States, Ireland, Australia, Europe, South Africa, and the Nordics we are looking for someone to join our Service Team as a Full-Time Field Team Supervisor. Based between our US Headquarters in Ashburn, Virginia, and on-site in the Virginia Region, the successful candidate will be adaptable, practical, and comfortable operating in a fast-paced field service environment where priorities can change quickly. They will be capable of managing multiple tasks at once, coordinating with technicians, customers, and internal teams, and maintaining a professional, approachable, and customer-focused manner whether on site, face to face, or communicating by phone or email.

Responsibilities will include

Operational Focus

Leading Hanley Energy’s Field Service Team to ensure a consistent technical approach to Hanley Energy’s field service activities, while maintaining accurate records to support efficient tracking and reporting that meets established Service Level Agreements (SLAs).

Overseeing Field Service Team workloads, field resource availability and operational challenges; working closely with the Service Office Manager and Service Coordinators to schedule and coordinate service-related activities; and proactively communicating any resource constraints or operational risks that may impact Service delivery.

Working closely with the Service Office Manager and Service Coordinators to support the Service

Department’s on-call rota, ensuring appropriate Field Service resources and technical capabilities are available to provide 24/7/365 emergency coverage within established Hanley Energy SLA requirements.

Providing regular feedback to the Service Office Manager on Field Service resource capacity, technical competency, training requirements, operational challenges and emerging customer requirements to support effective regional planning.

Supervising and guiding the troubleshooting and completion of maintenance activities, both within and outside of normal office hours, while also ensuring all safety procedures are adhered to while performing all work.

Driving ownership, accuracy and timely completion of field service documentation and records within the Field Service Team, including work orders, service reports, technical records and required site documentation, while working with the Service Coordinators to ensure information is accurately maintained throughout the service lifecycle.

Collaborating with the Technical Training Department to use field experience to shape training objectives and strategies for the wider Field Service Team. This includes overseeing the

development of training materials and driving participation in regular training and development activities across the Service Team.

Working closely with Hanley Energy’s various teams to resolve recurring or longstanding technical issues, support RCA activities, and develop methods of work, procedures, and technical documentation.

Acting as the primary point of contact (POC) for Field Service activities within the region, working closely with the Service Office Manager, Service Coordinators and wider Hanley Energy organization to ensure effective communication and coordination between field and office-based teams.

Attending relevant Service meetings and providing regular updates and reporting on Field

Service activities, resource availability, technical issues and operational risks. Immediately escalate to other senior team members or the Service Manager, as appropriate, any issues requiring resolution.

Undertaking additional duties as requested by Service Manager.

Customer Focus

Building and maintaining positive, professional relationships with Hanley Energy customers and stakeholders, ensuring all Service Department Team Members represent the company in a positive, customer-focused manner.

Creating and maintaining the highest levels of customer confidence by providing a knowledgeable, flexible and responsive service, exceeding expectations where possible, and embedding these values across the Field Service Team.

Taking ownership of the technical and field-based response to customer escalations, working closely with the Service Office Manager to develop and execute appropriate action plans and providing clear technical updates on progress toward resolution.

Using your skills and expertise to make a positive impact day-to-day and strengthen the relationship between our customers, our Service Team, and the wider organization.

Additional Qualifications/Responsibilities

Qualifications

Requirements

Minimum 5 years of hands-on experience in the maintenance and troubleshooting of a variety of energy systems similar Service Department environment.

Technical Training (Military/Trade School), Electrical/Electronic qualification or related Engineering Field preferred. Relevant electrical, controls and/or networking work experience will be considered in lieu of qualifications.

Proven leadership skills and experience in guiding and mentoring engineers and technicians.

High level of customer focus - proactive approach to service delivery and client satisfaction.

Demonstrated ability to solve complex technical problems efficiently, especially in time-sensitive situations while adhering to strict safety protocols and industry standards during site-based activities.

Strong technical knowledge across multiple energy technologies and systems, encompassing electrical, electronic, and control components.

Ability to read, interpret and explain complex electrical schematics and diagrams.

Knowledge of PLCs, control systems and communications protocols an advantage.

Excellent IT Skills required – use of Microsoft Outlook, Teams, Word, Excel and PowerPoint are all essential.

Excellent communication skills essential, to be able to liaise effectively with clients, internal departments, and Field Service Technicians.

Full clean driving licence.

Experience in the Data Centre Industry preferred.

Flexibility and willingness to travel to various client sites across IAD area on a regular basis, sometimes at short notice.

Foreign travel, as required, to assist with management of Service Department activities in various regions.

Ability to effectively manage time, have a positive, proactive approach to working in a team environment and excellent organizational and interpersonal skills.

Ability to accurately judge when issues should be escalated to senior managers.

Excellent organizational skills.

Key Competencies

Excellent leadership, teamwork, partnering, and mentoring abilities.

Excellent verbal and written communication skills.

Strong analytical and problem-solving abilities.

Attention to detail.

Customer Focus

Teamwork

Planning and Organizing

Judgement

Drive and Enthusiasm

Ability to work in a fast-paced Department.

Company Benefits

Medical, Dental and Vision with Company Contributions.

401(k) Plan with Company Match.

Company Paid Life Insurance, Short Term and Long-Term Disability.

Paid Holidays.

Paid Time Off (PTO).

Bonus eligible.

Employee Assistance Program.

Hanely Energy is a V-3 Certified Employer

Service Field Team Supervisor (HE) - Ashburn, VA @ MSCCN (Military Spouse Corporate Career Network)

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