About this role
Job Description
Operations Manager ensures effective delivery of the end-to-end managed services for their engagement, supporting the account team led by a Delivery Executive. Operations Manager has accountability in operations, client satisfaction, cost management, resource and people management of the operations teams and for applying automation and innovation approved initiativesThe role uses data, automation, and AI-assisted insights to strengthen planning, reporting, risk management, resource optimization, and decision-making while maintaining effective governance and delivery control. Working closely with relevant stakeholders, this role combines domain expertise, judgment, collaboration, adaptability, and continuous improvement to deliver measurable value and support future-ready capabilities. Job Description - Grade Specific size of team: 1 20 1 2 layers