About this role
Job Req ID: 63857 Posting Date: 10th November 2026 Function: Finance Location: Birmingham, Bristol or London Flexible Working: The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week
About the role
The role will focus on supporting the delivery, tracking and optimisation of the Digital Business Strategy, alongside the wider Digital plans and channel volumes and shares that inform the budgeting process. The successful delivery of the strategy is critical to Consumer’s five-year MTP, spanning EE and BT products and channels. The role holder will work closely with the Digital team, as well as the wider Consumer Finance teams, including Retail Finance, Sales Finance and Trading, to support strategic delivery, performance tracking and business planning.
What you’ll be doing
- Create and maintain the profit-per-store model, consolidating inputs from various Finance teams and calculating Customer Lifetime Value and cost metrics to assess profitability at store level.
- Produce weekly and monthly reporting on actual sales volumes across channels, including Retail, Contact Centre and Digital, investigating material variances against targets.
- Support the Finance Manager with the annual budget and in-year forecasting processes.
- Identify and assess risks and opportunities affecting sales volumes across channels in the coming months and years, considering external factors (e.g. inflation) and internal factors (e.g. delays to technology releases), and communicate key insights to the Finance Manager.
- Build effective working relationships with key stakeholders, including the Channel Finance Manager, Senior Finance Managers and the Contact Centre Finance team, to support effective planning, reporting and decision-making.
- Support the Finance Manager with ad hoc analysis and deep dives to develop insights into trading performance, including customer price sensitivity and business case evaluation. Essential Skills / Experience
- Strong analytical skills, with the ability to consolidate data from multiple sources and analyse variances between actual and target performance.
- Ability to manage own workload effectively, prioritise tasks and proactively communicate with the Finance Manager when support is required or potential issues arise.
- Intermediate-level proficiency in BigQuery/SQL and Microsoft Excel. Desirable Skills / Experience
- Ability to analyse multiple data sets, identify trends and draw meaningful insights to support decision-making.
- Resilience and persistence when gathering data and insights from multiple stakeholders, overcoming challenges to obtain the information required.
- A strong delivery focus, with the ability to prioritise tasks, meet deadlines and deliver high-quality outputs.
Our Package Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.
Your core benefits include
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected.
These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.