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Customer Service (Juárez, MX) @ MAHLE International GmbH

Juárez, Chiapas, MXOnsiteFull-time
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About this role

Your Role & Responsibilities

  • Manage customer orders to ensure shipments arrive on time to their destination.
  • Analyze customer demand to generate/create forecast and sales projection.
  • Develop worksheets to determine demand variation (Waterfall chart).
  • Creation, configuration and maintenance of SAP system parameters relevant to finish good products.
  • Daily preparation of shipments, creation of delivery, management and follow-up of delivery to customer by SAP system as well ensure ASN transmission was successful to customer.
  • Define and ensure inventory levels, taking on consideration demand from customer and capacity contracted.
  • Monitor customer’s shipment arrives on time.
  • Monitor production plan Attaitment, to commit customer demand.
  • Review the portals from our customers to monitor scorecards, bulletins, chargebacks, claims, newsletters, orders, demands, etc.
  • Participate in the fulfillment of company plans, objectives and goals.

Your Skills & Strengths

  • Career in Industrial, Manufacturing, Logistics or related.
  • 2 or 3 years in similar position and contact with customers.
  • Bilingual English & Spanish (Advance level).
  • Knowledge in MRP Management System (SAP essential).
  • Inventory Management, DOH, SUT.
  • Excellent communication and negotiation skills.

Do you have any questions?

Skills

SAPInventory ManagementCustomer ServiceMRP managementEnglishSpanishNegotiationCommunicationDoHSUT

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