About this role
Requisition ID # 175472 Job Category: Human Resources Job Level: Individual Contributor Business Unit: People Work Type: Hybrid Job Location: Oakland Department Summary The Occupational Health and Mental Wellbeing team supports the health, safety, and wellbeing of employees across the organization. We bring together occupational health expertise, mental health and wellbeing programs, employee support resources, and strategic partnerships to help employees stay healthy, safely perform their work, and access the right support when they need it.
Our team partners across the organization to deliver programs and services that address both physical and psychological health. This includes occupational health services, mental health and wellbeing initiatives, employee assistance resources, crisis and critical incident support, prevention and early intervention, and programs that strengthen individual and organizational resilience. We take a proactive, employee-centered approach, using data, clinical expertise, and strong partnerships to identify emerging needs, reduce barriers to care, and continuously improve the employee experience. Our goal is simple: create a workplace where employees feel supported, have access to meaningful resources, and can be healthy and successful at work.
Position Summary
- The Senior Workers' Compensation Representative manages the organization's most complex and high-exposure workers' compensation claims and serves as a subject matter expert in California workers' compensation law, claims strategy, regulatory compliance, and disability management.
- This position independently investigates, evaluates, and resolves complex litigated and non-litigated claims while ensuring timely delivery of benefits in accordance with California Labor Code requirements and company policies.
- The Senior WCR develops claim resolution strategies, negotiates settlements, provides technical guidance to less experienced claims professionals, and acts as a trusted consultant to supervisors, managers, labor relations, human resources, legal counsel, and other business partners.
- The role requires advanced analytical, negotiation, investigation, and leadership skills to manage significant financial exposure and operational risk.
- The role is hybrid working from your remote office and in-person at the Oakland General Office based on business needs or company requirements.
- Job Responsibilities Advanced Claims Management and Investigation Independently manage complex workers' compensation claims involving compensability disputes, cumulative trauma allegations, permanent disability exposure, psychological claims, catastrophic injuries, litigated matters, and return-to-work challenges.
- Conduct and direct advanced investigations to determine AOE/COE, compensability, OSHA recordability, potential fraud, and third-party recovery opportunities.
- Develop and execute strategic claim action plans to ensure regulatory compliance, cost-effective claim resolution, and appropriate delivery of benefits.
- Analyze medical, legal, vocational, and employment records to determine liability, exposure, and settlement value.
- Establish and maintain appropriate reserves based on probable ultimate claim exposure.
- Prepare complex claims for closure and resolution.
- Litigation and Settlement Management Lead litigation strategy development in partnership with defense counsel.
- Prepare defense strategies for Workers' Compensation Appeals Board (WCAB) proceedings.
- Represent the company at WCAB hearings when appropriate.
- Negotiate settlements within delegated authority and prepare recommendations for settlements requiring higher approval authority.
- Manage QME/AME processes and coordinate expert medical evaluations.
- Resolve legal and procedural issues affecting claim outcomes.
- Regulatory Compliance and Technical Expertise Ensure compliance with California Labor Code requirements, Division of Workers' Compensation regulations, self-insurance regulations, and company policies.
- Serve as a subject matter expert on workers' compensation, OSHA recordability, disability management, and overlapping employment issues including FEHA, ADA, FMLA, and bargaining unit considerations.
- Identify systemic claim trends, compliance risks, and opportunities for operational improvement.
- Provide consultation and technical guidance to line organizations on injury management, return-to-work programs, and claims-related matters.
- Act as a mentor and technical resource for Workers' Compensation Representatives and Associate Representatives.
- Provide coaching and guidance on complex claim handling, investigations, litigation strategy, and regulatory compliance.
- Deliver training to claims staff, supervisors, and business partners on workers' compensation processes and requirements.
- Support leadership initiatives and organizational objectives by promoting best practices and consistent claims management standards.
- Assist management in claims audits, quality reviews, and process improvement efforts.
- Communication and Client Partnership Build productive relationships with injured employees, supervisors, attorneys, medical providers, labor representatives, and regulatory agencies.
- Provide effective written and verbal communication regarding benefits, claim strategies, settlement options, and return-to-work opportunities.
Partner with business leaders to address workplace injury trends and reduce operational risk. Present complex claim and regulatory information to leadership and stakeholders.
Qualifications
High school diploma or GED. 5 years of workers' compensation claims handling experience or equivalent. 2 years in a career-level Workers' Compensation Representative role or equivalent. California Self-Insurance Administrator Certification required. Designation as Experienced Claims Adjuster pursuant to California Code of Regulations, Title 10. Demonstrated experience managing complex litigated claims and high-exposure workers' compensation matters. Compliance with all continuing education requirements established by the Department of Insurance.
Knowledge, Skills, and Abilities Advanced knowledge of California Workers' Compensation Law and regulations. Advanced experience conducting AOE/COE investigations and claim compensability determinations. Advanced knowledge of permanent disability ratings, return-to-work programs, SJDB benefits, and WCAB proceedings. Strong analytical and strategic thinking capabilities. Demonstrated ability to negotiate complex settlements and resolve contentious claims issues. Thorough understanding of medical management, utilization review, disability management, and cost containment principles.
Ability to manage multiple complex assignments with minimal supervision. Strong coaching, mentoring, and leadership skills. Excellent written and verbal communication skills. Proficiency with claims management systems and Microsoft Office applications. Ability to work effectively with all levels of employees, union leadership, attorneys, medical providers, and senior management. Experience managing large, self-insured California workers' compensation programs. Experience handling cumulative trauma, psychological injury, catastrophic injury, and complex return-to-work cases.
Knowledge of integrated disability management programs and overlapping employment laws. Experience delivering formal training, audits, and quality reviews. Compensation PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be around the minimum and the midpoint of the range. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. Bay Area Min: $98,000 Bay Area Mid: $122,000 Bay Area Max: $146,000