About this role
Job Summary
The Operations Manager's functions revolves around overseeing and managing various aspects of a hospitality establishment. Their primary purpose is to ensure that the business runs smoothly, efficiently, and delivers exceptional customer experiences for the successful day-to-day operations. They are responsible for delivering high-quality services, enhancing guest satisfaction, and maximizing revenue and profitability. Their role involves managing various departments and teams within the establishment to achieve these objectives.
- Job Responsibilities 1 Ensure exceptional customer service is provided to guests at all times.
- Handle guest inquiries, complaints, and requests to maintain high levels of guest satisfaction.
- Implement and uphold service standards and guidelines.
- Oversee daily operations of various departments, including front desk, housekeeping, food and beverage, and maintenance, and all other relevant departments within the establishment.
- Monitor inventory and supplies to ensure proper stock levels.
- Implement and improve operational procedures to enhance efficiency.
- Develop and manage budgets for different departments and the overall establishment.
- Monitor financial performance, control costs, and maximize revenue.
- Analyze financial data and make strategic decisions to improve profitability.
- Maintain high-quality standards in terms of cleanliness, maintenance, and service.
- Conduct regular inspections and quality checks to identify and address any issues.
- Collaborate with marketing teams to promote the establishment and increase sales.
- Develop and execute sales and marketing strategies to attract more guests.
- Ensure the establishment complies with all relevant laws, regulations, and safety standards.
- Job Responsibilities 2 Additional Responsibilities 3 Job Knowledge & Skills Strong leadership and team management skills.
- Strong communication, problem-solving skills, and the ability to work well under pressure.
- Building a strong network within the industry, staying updated on industry trends.
- Demonstrated strong commitment to delivering excellent customer service.
- ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
- Job Experience Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus Competencies Vendor Management L3 Financial Management L3 Continous Process Improvement L3 Planning and Organizing L3 Customer Service L3 Build High-Performing Teams Provide Direction Agility AI Fluency Leadership_321977503 Quality_321977507 Boldness Education Bachelor's Degree in Hospitality or any related field