About this role
Responsibility
Clinical Education & Customer Support
- Deliver clinical education programs, workshops and product training.
- Support product implementations, evaluations and customer onboarding activities.
- Provide ongoing clinical support to healthcare professionals and customers.
- Develop educational resources and training materials that promote best-practice product utilisation.
Clinical Sales Support & Business Growth
- Partner with Territory Managers and Business Development Managers to achieve growth objectives.
- Support customer evaluations, clinical trials and product conversion projects.
- Present clinical evidence and product benefits to healthcare professionals and key stakeholders.
- Assist with tender submissions, value propositions and strategic customer opportunities.
Relationship Management
- Build trusted relationships with clinicians, nurse educators, department managers and procurement stakeholders.
- Collaborate with Key Opinion Leaders (KOLs) and clinical champions.
- Gather customer feedback and insights to support continuous improvement initiatives.
Product & Portfolio Support
- Contribute to product launches and portfolio growth initiatives.
- Monitor market trends, emerging clinical practices and competitor activity.
- Support forecasting, business planning and marketing activities.
- Work closely with local and global teams to help shape future product strategies.
Requirements
Essential
- Bachelor's degree in Nursing, Health Science, Clinical Practice, Biomedical Science, or a related healthcare discipline.
- Qualifications in Business, Marketing, Product Management, or Healthcare Management will be highly regarded.
- Experience in Critical Care, ICU, Renal, Acute Care or a related clinical specialty.
- Strong presentation, communication and stakeholder engagement skills.
- Ability to influence and build credibility with healthcare professionals.
- Current driver's licence and willingness to travel throughout Australia and New Zealand.
Desirable
- Experience within medical devices, healthcare technology, pharmaceutical or healthcare services industries.
- Exposure to product management, commercial sales support or tender processes.
- Experience engaging with KOLs and supporting strategic healthcare projects.