About this role
Welcome
Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
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RC787758 CD226: Customer Care Solutions Representative (Open)
CD226: Customer Care Solutions Representative
Full time
Ave. 27 de Febrero esq. Jose O. Garcia. Los Jardines Metropolitanos
Santiago de los Caballeros, Santiago
51000
Dominican Republic
Customer Support;Complaint Handling;Issue Resolution;Case Management;Service Recovery;Traces;Invoice Correction;Payment Issues;Business Onboarding;Account Creation;Pro-active Prevention;Claims Handling;BDG Lead Generation
Involves online and telephone contact with external/internal customers within functional area and completing any related administration.
Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills
Language: Proficiency in English;Knowledge of Foreign Language (Other than English)
Experience
Some (1-3 years)
Job Posting End Date
2026-11-14