About this role
Building Location
Business Service Center
Department
1004220 ESSENTIA NURSE CARE LINE - EH SS
Job Description
- Provides triage and health advice by phone to patients, consumers, and clients.
- Utilizes computerized Barton Schmitt /David Thompson evidence based triage protocols to assist in assessing patients’ symptoms to arrive at a patient disposition.
- Also receives requests for information on medical conditions, medications, diagnostic tests, and prescription refills.
- All calls are documented electronically in real time.
- In addition, responsibilities include processing prescription refill requests received from pharmacies and patients, utilizing the Essentia Health primary care refill protocol.
- Will assist with the coordination of patient transfers from referring facilities calling in to the Essentia Health STAT doc line.
- May also participate in transitional care calls to patients who have been discharged from an Essentia Health hospital.
- Works with ambulatory computer software systems.
- Supports Essentia Health East, Central and West markets.
Education Qualifications
Hours will vary starting at 1pm to 4pm evening shift.
Licensure/Certification Qualifications
Certification/Licensure Requirements
- Current RN license in the state of North Dakota, Minnesota, and/or Wisconsin upon hire
- Ability to obtain RN license in all 3 states within 3 months of hire
FTE
- 0.8
Possible Remote/Hybrid Option
- Remote
Shift Rotation
- Evening Rotation (United States of America)
Shift Start Time
- 1300-1600
Shift End Time
- 2100-0000
Weekends:
- yes
Holidays
- Yes
Call Obligation
- No
Union
Union Posting Deadline
Compensation Range
- $33.94 - $50.91
Employee Benefits at Essentia Health
At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.