About this role
Job Title
Senior Specialist, Sales Operations
Job Description
The Role
- Responsible for order management (order & quote… entry processing through SAP)
- Responsible for shipping arrangement and on-time delivery
- Customer demand management and order fulfillment
- Obtain customer insight through daily communication and analyze the demand/supply through sales forecast and customer usage
- Be familiar with policies and procedures to perform daily operations and meet SOX control
- Effectively collaborate with the relevant departments for problem solving with timely response
- Maintain standardized and up-to-date SOP
- Maintain daily achievements by communicating key information, coordinating actions, obtaining expert opinions, reviewing open issues and action items, and contributing information across departments
- Act as the primary point of contact for customers, ensuring their needs are understood and addressed promptly.
- Build strong, trust-based relationships with customers through proactive and clear communication.
- Complete the assigned tasks and response proactively
In this role you will
- Respond to customer’s issue with a sense of urgency and find the resource to provide the solution
- Proactively review the related process and improvement plan to drive process efficiency
- Open to suggestions and flexibility in adjusting work processes
Traits we believe make a strong candidate:
- Bachelor’s degree
- More than 5 years of relevant experience in Semiconductor and in Customer Service role
- Knowledge and hands on experience in SAP system
- Solve daily operation issues with proactive attitude to learn, teach and lead & self-motivated mindset.
- Strong communication and influencing skills with all levels of the organization
- Expertise in fostering a work environment characterized by "possibility thinking", motivation, accountability, effective teamwork and open to challenges.
- Solid communications skills including ability to analyze data as well as present information to cross-functional areas throughout the organization
- Ability to actively seek solutions to problems and improve the process while achieving the best results possible
- Take proactive action for prevention or repeating error
- Positive attitude and ability to adapt to change
- Open-minded, willing to share ideas with the team and have teamwork spirit.
- Familiar with MS Office (MS Word, Excel, PowerPoint. Excel skill is highly required)
- Excellent excel, data analysis, and problem-solving skills
- Fluent in both spoken and written English
Your success will be measured by:
- People and Teamwork
- Accountability, Integrity and Trust
- Creativity and Innovation
- Dedication to Excellence