About this role
Position Title
CSR ( Financial Ops Recovery Spec I )
Shift
Job Description
- Responsible for setting up and adjusting claims overpayments that have been previously identified.
- May do all or some of the following in relation to cash receipts, cash application, claim audits, collections, overpayment vendor validation, and claim adjustments.
- Primary duties may include, but are not limited to: Reviews and validates paid claims for overpayments using various techniques including system-based queries, specialized reporting, or other research.
- Determines and calculates amount of overpayments and processes refunds.
- Researches voluntary refunds for accuracy.
- Requires accurate balancing of all accounts.
- Responsible for more routine issues.
- May work with internal staff from other departments to ensure customer satisfaction.
- May perform collection activities to ensure the recovery of overpayments and maintenance of unprocessed cash and accounts receivable balances and all other cash applications.
- Requires a H.S. diploma; 1-2 years of claims processing and/or customer service experience; or any combination of education and experience, which would provide an equivalent background.
- Associate degree preferred.