About this role
The Community Program Liaison serves as a connector between the YMCA and the communities it serves. This role builds and sustains strong relationships with community members, partner organizations, and internal teams to ensure programs are accessible, responsive, and aligned with community priorities. The Liaison plays a key role in outreach, program coordination, feedback gathering, and collaborative problem-solving. This position helps individuals and families connect with YMCA services and resources that promote stability, health, and long-term well-being.
- Rooted in the YMCA's mission to strengthen communities through youth development, healthy living, and social responsibility, this position will establish a YMCA presence outside of the confines of a physical YMCA center Community Engagement & Relationship Building > Building trust with community members and partners through active listening.
- Serve as a visible and approachable representative of the YMCA in community settings.
- Develop plans to connect individuals/families with YMCA programs and community resources.
- Build relationships with community members, residents, and stakeholders.
- Facilitate two-way communication between the YMCA and community partners.
- Attend community meetings, events, and coalitions to stay informed and engaged.
- Programming & Support > Developing programs to ensure participation and access.
- Plan and implement community-based programs and services in partnership with existing providers.
- Coordinate logistics for programs, workshops, and events, including scheduling, outreach, and materials.
- Identify barriers to current or sustained participation and work collaboratively to reduce them.
- Outreach > Proactively connecting with community members and partners to increase participation.
- Conduct targeted outreach to engage participants and partners.
- Build awareness of YMCA programs/services.
- Assist with developing culturally responsive outreach materials and strategies.
- Feedback, Data & Reporting > Responsible for data and record keeping as it relates to community insight.
- Gather community feedback through conversations, surveys, and focus groups.
- Document insights, participation data, and outcomes to inform program improvement.
- Share community perspectives with internal teams to support development of new physical YMCA center.
- Partnerships & Collaboration > Work within the identified community to elevate the reputation of the YMCA.
- Support partnerships with schools, nonprofits, faith-based organizations, and other community groups.
- Help identify opportunities for collaboration and shared initiatives.
- Represent the organization in cross-sector collaborations as needed