About this role
This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada.
As Senior Manager, Solutions Services at Vena, you will be responsible for providing strategic direction in the development and growth of the service sales and scoping function within the Professional Services organization. You will lead and support a team of Solution Services Managers leveraging consulting methodologies and product solutions to inspire customer confidence in the value of Professional Services through scoping and prescribing solutions and Professional offerings for clients and prospective clients to drive adoption and services revenue.
You will serve as a critical link between Sales, Account Management and Professional Services teams to develop strategies and approaches for your team to articulate value, deliver insights, and recommend best practices for implementing Vena, all while upholding client satisfaction and the long-term success of product implementations. Lead and develop a team to drive revenue growth through consultative, value based selling of Vena’s Professional Services offerings for prospects and customers, tailoring pitches and recommended services to customers needs, outcomes and resources Strategize and partner with Sales, Account Managers and Professional Services to refine and scale go-to-market strategies for delivery offerings Serve as a senior escalation point for complex solutioning scenarios, guiding teams through ambiguity and ensuring high-quality scopes and proposals.
Drive continuous improvement initiatives across the services sales lifecycle (new logo and expansion), utilizing data-driven insights to optimize scoping engagement model, improve scoping efficiency and effectiveness, and elevate customer experience and trust Analyze pipeline, closed deals and projects to develop trends and insights to inform on strategy, recommended approaches for customers Lead cross-functional initiatives with (Product, Presales, PS, Sales, etc), contributing to product and methodology feedback loops, enablement planning, and strategic initiatives.
Engage closely with Professional Services team members and leaders to align on project health, implementation methodology, best practices, internal process and effort estimates Continually search for ways to improve services offerings and the methods by which customers are supported by Vena through our services Responsible for measuring and managing team to achieve KPIs and metrics (ie. ARR attainment, scoping accuracy, attach rates, and services margin contribution, CSAT, Budget Efficiency) Travel (as required) to client sites.