About this role
- Provide Back Office support and customer service for the receiving and processing of Traffic Management requests through to correct invoicing for both external and internal clients.
- Ensure that clients are invoiced correctly reducing potential rework and the need to raise credit notes.
- Engage with and support the Operations Team to facilitate smooth customer services.
- Hours for this role will be 07.00 - 17.00 Request, monitor and chase when necessary, all requested Traffic Management (TM) CAD Drawings.
- Provide full customer service support and proactively answer customer enquiries.
- Dedicated resource for nominated clients.
- Complete and maintain live Ops Boards daily.
- Complete Job Requests via customer portals.
- Ensure client KPIs are met.
- Assist Agents / GTM TM Operatives in gaining ETA’s and report on any potential issues to the Depot Managers.
- Cross-check between Mod+ Forms and InspHire for any anomalies and to ensure correct invoicing.
- Check site clears from the previous night each morning to ensure all equipment has been lifted and accurately feedback to our clients.
- Reconcile ‘What’s Out Where’ Reports for allocated clients.
- Liaise with subcontractors for assistance with works.
- Liaise with your colleagues within the team and assist each other when necessary to ensure everybody’s workload is completed by close of play.
- Pass any errors to the relevant Depot Supervisor / Depot Manager.
- Inform Depot Supervisor / Depot Manager of any upcoming jobs upon receipt.
- Liaise directly with the client to highlight any potential issues and provide relevant feedback where required Send daily reports to the client to monitor KPI’s Be responsible for investigating council defects and action accordingly in line with current legislation Review reports from the commercial team to ensure correct payments are made Coordinate the planning and deployment of traffic management in line with client demands.