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Supply Chain Operations Manager @ Mountain Warehouse

London, England, GBOnsiteFull-time
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About this role

Mountain Warehouse is a rapidly growing global retailer, with over 430 stores across the UK, Ireland, Europe, North America, Australia and New Zealand, alongside a strong and expanding online presence. Since our founding, we’ve built a reputation for offering high-quality outdoor products at great value, supporting customers in enjoying the outdoors wherever they are.

  • Deliver priority inventory and supply chain projects that improve stock accuracy, traceability, efficiency and responsible business practices.
  • Manage projects from discovery and pilot through rollout and handover, initially focusing on RFID, Digital Product Passports, Freight, Inventory, and Ethics & Sustainability.
  • Reports into: Head of Supply Chain Transformation Team: Supply Chain Key accountabilities: Deliver assigned projects from scope and planning through rollout, handover and benefits tracking.
  • Lead RFID pilots and rollout, and coordinate Digital Product Passport activity across business, data, technology, compliance and supplier workstreams.
  • Manage priority Freight, Inventory, and Ethics & Sustainability projects with clear governance, ownership and reporting.
  • Maintain plans, milestones, RAID logs, budgets, dependencies and status updates.
  • Use data and operational insight to improve performance and demonstrate benefits.
  • Build effective relationships across functions, suppliers and delivery partners.
  • RFID Pilots and Rollout Maintain the integrated plan for RFID pilots and phased rollout, including scope, milestones, owners, dependencies and success measures.
  • Coordinate pilots across stores, distribution operations and systems, working with operational and technology teams to test solutions and resolve issues.
  • Assess accuracy, availability, productivity, loss prevention and adoption to recommend rollout decisions.
  • Digital Product Passport Manage the Digital Product Passport plan, governance, actions, risks and decisions.
  • Align Supply Chain, Sustainability, Buying, Merchandising, IT and web teams on requirements and ownership.
  • Map data requirements, gaps and process changes needed to improve quality and traceability.
  • Coordinate testing and implementation to embed a practical, controlled solution.
  • Freight, Inventory, and Ethics & Sustainability Projects Manage priority Freight, Inventory, and Ethics & Sustainability projects.
  • Agree scope, deliverables, timelines and success measures with functional leads.
  • Coordinate teams and partners, managing actions, dependencies, risks and escalation.
  • Use data to drive improvements and ensure clear documentation, ownership and handover.
  • Project Governance, Change and Benefits Define objectives, scope, governance, measures and resource needs.
  • Maintain project controls and escalate issues with practical recommendations.
  • Plan testing, training, communications, implementation, hypercare and handover.
  • Track benefits and capture lessons for future phases.
  • Stakeholder Communication and Team Contribution Build alignment across functions and seniority levels.
  • Provide concise updates and clear materials on progress, options and decisions.
  • Share knowledge and contribute to the wider Supply Chain team.

Skills

RFIDdigital product passportSustainabilityGovernance

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