About this role
- To take 100% responsibility to ensure the Spa Therapists effectively deliver and exceed the guests’ expectations in accordance with Resense’s spa vision, core values and all related brand standards, procedures and policies.
- Fully support the Spa Manager & Assistant Spa Manager.
- Be very knowledgeable of all treatments, services and operations of the spa.
- Understand and implement all Resense Standard Operating Procedures & Policies.
- Understand and implement all Resense treatments and guest journey in accordance with the training.
- To set an example at all times of the highest standards of professionalism, attitude and appearance for the rest of the spa team.
- To learn from Resense and provide training to the rest of the therapist team as required.
- This includes identifying training needs and agreeing with Spa Manager & Resense, what training is required and who will conduct it and ensuring you make this happen.
- With regard to treatments, you must possess the following and ensure the rest of the spa team is also: Knowledgeable of the process, benefit and outcome of all Resense practiced techniques and treatments.
- A good working knowledge in related treatment products and the ability to be flexible with regards to guest requests.
- Confident working with and fully understanding the health assessment, able to operate with discretion to ensure that any necessary precautions are taken.
- Always confirm the scheduled treatment with the guest before starting the treatment.
- Ensure all treatment and preparation areas are set up to standard and any discrepancies have been resolved immediately.
- Treatment room setup should be in order before welcoming any guest to the same or handing over area to your colleague.
- Products must be in place and refilled as per standards and act on any discrepancies, checking why this occurred.
- To ensure that the facility is adequately manned at all times.
- Assist the Spa Manager & Assistant Spa Manager in co-ordinating the day to day running of the treatment area.
- Ensure that all staff handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.
- Do demonstrations and presentations as required.
- To ensure that a high standard of cleanliness is maintained throughout the facility at all times.
- To ensure that the Health and Safety Policy is adhered to.
- To inform the Spa Manager of any complaints regarding the spa’s facility, recommending amendments if necessary.
- Responsible for opening/closing procedures when on duty.
- To attend management meetings as required.
- To deal with problems, enquiries and complaints from Spa clientele.
- Cover reception as and when necessary.
- To perform Duty Manager duties as required.