About this role
As a Field Service Technician, you will play a vital role in ensuring the optimal performance of our equipment and systems at customer locations. Your primary responsibilities will include installing, troubleshooting, and repairing a diverse range of machinery and technology, while delivering exceptional customer service. This position requires a blend of technical expertise, critical thinking skills, and the ability to work independently in various settings. The ideal candidate is a technically proficient professional with experience in diagnosing and repairing mechanical, electrical, and electronic systems. They possess strong critical thinking skills, a commitment to excellent customer service, and the ability to work independently.
Essential Functions
- Install, configure, and maintain equipment and systems at customer sites.
- Coordinating sales for service and parts including gathering requirements, recommending purchases, recommending preventative maintenance programs, pricing, providing quotes, and receiving orders for service and parts and relaying them to operations.
- Diagnose and troubleshoot technical issues, providing timely and effective solutions.
- Perform regular maintenance and repairs, ensuring minimal downtime for clients.
- Provide clear and detailed documentation of service activities and findings.
- Train customers on proper operation and maintenance of equipment.
- Maintain an elevated level of customer satisfaction through professional and courteous communication.
- Find and support opportunities for improved performance, cost-savings, and efficiency.
- Stay updated on the latest industry trends, technologies, and best practices.
- Adhere to safety protocols and company policies at all times.
- Expected hours of work: Work flexible hours as needed.
- Travel: A willingness to travel extensively and overnight