About this role
Job summary
Please note - Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing down date.
The post holder will be part of our Antenatal Clinic (ANC) administrative team responsible for supporting our clinical service in managing daily ANC and obstetric sonography demand and effectively prioritising urgent and non-urgent incoming referrals.
The post holder will act as an administratorto provide administrative support to our Obstetric Ultrasound team and the Antenatal Clinic. The post holder will provide an effective, efficient appointment service to the department and the Trust.
The Postholder will be a key member of the team and will participate in the improvement of patient care across the department. Please note that a willingness to work across our Hillingdon and Mount Vernon Hospital sites is essential.
Main duties of the job
Main Duties and Responsibilities
- Represent the department as the first point of contact at the ANC and Obstetric Ultrasound reception by welcoming women, birthing people and their families in a friendly and polite manner.
- Ensure any required documentation is available in advance for antenatal clinic or ultrasound appointments.
- Cancel and reschedule clinics, ensuring women and birthing people are contacted directly regarding any changes to their appointments.
- Ensure all urgent appointment letters are processed promptly and sent as a priority.
- Communicate directly with women and birthing people regarding queries about their appointments or procedures.
- Take part in departmental audits and improvement initiatives
- Attend relevant staff meetings.
- Work proactively across the Trust to support service delivery.
- It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Trust's Infection Prevention and Control policies and the post holder will undertake infection control training on an annual basis.
About us
The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.
The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Person Specification
Essential
- GCSE or equivalent. Maths and English grades A-C
- Previous experience of working in an administrative, reception or customer service environment.
- Good keyboard and general IT skills, including the ability to use Microsoft Office applications and electronic databases.
- Able to communicate clearly, politely and sensitively with patients, relatives, colleagues and external professionals.
- Able to manage appointments, request forms, letters and other documentation accurately.
Desirable
- NVQ Level 2 or 3 in Business Administration, Customer Service or a related subject, or equivalent experience.
- Experience of using clinical systems such as Cerner, Soliton or ViewPoint.
- Awareness of NHS appointment targets, clinic capacity and the importance of reducing DNAs.
- Previous experience within an NHS or healthcare setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Hillingdon Hospital NHS Foundation Trust
Address
The Hillingdon Hospital
Pield Heath Road
Uxbridge
UB8 3WS
United Kingdom
Employer's website
https://www.thh.nhs.uk/index.php (Opens in a new tab)