About this role
Job summary
We are recruiting for a Front of House person who shares our vision to be trusted to provide outstanding kind caring and compassionate service to our patients.
Are you looking for a dynamic and fast-paced role where you can make a meaningful impact? We are seeking a motivated individual to join our team at Harcourt Medical centre This role offers variety, challenge, and the opportunity to contribute directly to patient care by ensuring the smooth and efficient coordination of our services.
Main duties of the job
- Process personal, telephone and e-mail requests
- Signpost patients to the correct service
- Process incoming and outgoing mail
- Process recall audits
- Read code data on the clinical system
- File and store records as required
- Data entry of new and temporary registrations and relevant patient information as required
- Support all clinical staff with general tasks as requested
About us
We are a GP Practice in Salisbury always looking to provide the best care to our patients. We are a friendly team of 5 GP partners, 8 salaried GPs, 3 Practice nurses and 2 HCAs. The total list size of our practice is 13,000 (and rising) patients, with mixed demographics. There is excellent support from a multi-disciplinary team of Social Prescribers, Pharmacy team and administrators. The computer system is SystmOne
Job description
Job responsibilities
- To work with our existing team assisting with the smooth running of the practice.
- To be part of the development and implementing of practice high standards and reviewing procedures.
- To act as front of house receptionist, greeting patients and their carers/relatives
- To use the relevant IT systems to register patients arrival and make appointments as required.
- Support the administrative processes associated with a busy Doctors surgery
- To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries and referring complex queries to the relevant medical secretary.
- To undertake other clerical duties as requested
- To recognise when situations need to be dealt with urgently remain calm and action appropriately.
Person Specification
Experience
Essential
- Experience working in very busy situations
- Experienced in confidentiality and data protection
- Good IT skills
- Excellent attention to detail
Desirable
- Experience in primary care
- SystemOne Trained
- Experienced in confidentiality and data protection
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Harcourt Medical Centre
Address
Crane Bridge Road
Salisbury
Wiltshire
SP2 7TD
United Kingdom
Employer's website
https://www.harcourtmedical.co.uk/ (Opens in a new tab)