About this role
Job summary
Barton House Medical Practice have an exciting opportunity for a highly motivated and flexible individual to join the practice as a Receptionist/Administrator on a permanent basis to assist in the smooth and effective running within a busy medical practice.
This is a part time post for 20 hours per week set over Monday 13:30 - 18:30; Tuesday 08:00 - 13:00; Wednesday 13:30 - 18:30 and Friday 13:30 - 18:30.
The salary is £12.71 per hour, with the benefit of an NHS pension. The successful candidate may also be required to provide additional cover for holidays and sickness; therefore, flexibility is essential.
Main duties of the job
Greet patients politely, cheerfully, and with enthusiasm.
Assist patients with obtaining appointments at a time and place convenient to them both face to face and over the telephone.
Respond to patients requests for information or assistance by ensuring these requests are directed to the most appropriate person
Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources. Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone.
Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone
Ensure daily surgeries run efficiently and smoothly.
Record visit requests and alert duty doctor according to practice policy.
Receive urgent results as they come in from the pathology department at the hospital. Handle specimen samples from patients appropriately.
Receive, send, file, or dispose of information in a secure manner to ensure that confidentiality of information is maintained.
Register new patients and temporary residents in accordance with Practice procedure.
Assist in the maintenance, reviews and updates of reception procedures and protocols.
To operate in accordance with the practice protocols and guidelines.
To undertake opening and closing procedures which will include ensuring that the building is secure and un-setting/ setting security alarm.
About us
We are a rural GP practice, in the beautiful location of Beaminster with a fun, happy, hardworking, and resilient team. We are well supported with strong relationships with the community primary care team including a community rehabilitation team, community matron, district nurses. Our clinical team consists of supportive GP's, ANP, Practice Nurses and Health Care Assistants. With a strong management team who are always on hand to help and advice, as well as a friendly nursing team, administration, reception, and dispensary teams. List size 5100 Dispensing practice with 2800 dispensing patients Fully computerised (System One) Consistently high QOF achievement
We are a great team to work with and are passionate about patient care and staff well-being.
Job description
Job responsibilities
The duties and responsibilities to be undertaken by members of the Practice reception team may include any or all the items in the following list. Duties including those not on the list which are delegated from time to time, may be varied under the direction of the management team, dependent on current and evolving Practice workload and staffing levels:
Provide a first point of contact for patients within the surgery.
Respond to patients requests for information or assistance by ensuring these requests are directed to the most appropriate person.
Answer the telephone, make appointments for patients and answer queries and questions.
Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues anticipating problems and seeking solutions.
Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention and/ or an appointment.
Ensure daily surgeries run efficiently and smoothly. Maintaining an overview of the waiting areas, informing patients of any known delays, and ensuring the area remains in a neat and tidy condition and workstation tidy and free from clutter.
Receive urgent results as they come in from the pathology department at the hospital. Liaise with GP and contact patients with information. Handle specimen samples from patients appropriately.
Listen attentively to patient complaints, resolving minor problems or referring to the Practice Manager where appropriate.
Attend and contribute to Practice Meetings
Be willing to take on additional tasks and duties, for which training will be given,
Maintain patient confidentiality in accordance with the Data Protection Act, Caldicott Guardian and Practice Policy
To maintain accuracy and manage your time effectively while assisting the team and wider team in providing a high standard of service and care to our patients.
Communicate effectively with staff at all levels throughout the organisation as well as patients, visitors, and the general public.
CONFIDENTIALITY
In the course of seeking treatment, patients entrust the practice with, or allow the practice to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source however stored is to be regarded as strictly confidential and staff should only access information held in the Practice for a valid purpose and only appropriate to their job role and will be required to sign an agreement to this effect.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in the proper course of your employment or as required by legislation.
HEALTH & SAFETY
The post-holder will assist in promoting and maintaining their own and others health, safety, and security, to include:
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks thereby contributing to a safe working environment.
Using security systems within the workplace according to Practice guidelines
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way as to minimise the risk of healthcare associated infection.
Reporting potential risks identified.
EQUALITY AND DIVERSITY
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
PERSONAL/PROFESSIONAL DEVELOPMENT
The post-holder will participate in any training programme implemented by the practice as part of this employment, including:
Active participation in regular individual performance review, including an annual appraisal.
Taking responsibility for maintaining a record of own personal and/or professional development
Active participation in training to update knowledge and skills in order to maintain competency, including mandatory training.
QUALITY
The post-holder will strive to maintain quality within the Practice, and will:
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams/Practices performance.
Contribute to the achievement of practice contractual obligations and targets.
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision
Support a culture of sharing information, knowledge, and reflective practice.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload, and resources.
Apply Practice policies, standards, and guidance.
COMMUNICATION
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly.
CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES
The post-holder will
Apply Practice policies, standards, and guidance.
Remain up to date with the practice objectives.
Take a full and active part in the staff meetings offering views and opinions to inform decision- making in the practice.
Person Specification
Qualifications
Essential
- Qualifications
- Essential
- GCSE A- C English and Maths
- Essential
- Experience of working within a team
- Experience of working within an administration
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
- Experience of working in a customer focused.
- environment
- Awareness of clinical systems such as Systmone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Barton House Medical Practice
Address
Barton House
Beaminster
Dorset
DT8 3EQ
United Kingdom
Employer's website
https://www.bartonhousemedicalpractice.co.uk/ (Opens in a new tab)