Operations Administrator @ Well Street Surgery

Job summary

To manage and coordinate all aspects of practice functionality, motivating and managing staff and patient services. Through innovative ways of working, support the Practice Manager and Assistant Practice Manager leading the team in promoting Quality, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring the practice complies with CQC regulations.

Main duties of the job

Responsible for the overall management and smooth running of the practice, ensuring effective operational delivery, staff performance and high standards of patient care.

About us

Well Street Surgery has a friendly, welcoming and supportive multidisciplinary team serving a diverse patient population of over 13,000 patients in Hackney. As an established training practice, we have a strong emphasis on learning, professional development and collaborative working.

Our team includes 13 GPs, physiotherapists, a Physician Associate, Women's Health Nurse, experienced senior nursing team, Clinical Pharmacist, Diabetes Nurse Specialist and a wider range of healthcare professionals.

We are supported by a dedicated and hardworking administrative and reception team, with secretarial support to assist with referrals and clinical administration, allowing our clinicians to focus on delivering high-quality patient care.

We pride ourselves on creating a positive working environment where colleagues feel supported, valued and encouraged to develop their skills.

Job description

Job responsibilities

• 1. Operational Management: Overseeing day-to-day practice operations, ensuring staff fulfil their responsibilities and services run efficiently.
• 2. Quality and Compliance: Ensuring compliance with CQC standards, NHS contractual obligations, QOF requirements and practice policies and procedures.
• 3. Staff and HR Management: Directly managing administrative, clerical and nursing leadership staff, overseeing recruitment, induction, job descriptions, appraisals, staff development, training, wellbeing and HR matters.
• 4. Governance and Development: Leading the development and implementation of practice policies, procedures, reports, the Practice Development Plan (PDP) and continuous improvement initiatives.
• 5. Performance and Training: Ensuring staff have the appropriate skills, training and support to perform their roles effectively, including mandatory training and ongoing professional development.
• 6. Patient Services and Experience: Overseeing patient services, managing complaints, promoting online services and ensuring effective communication with patients and staff.
• 7. Strategic and Financial Oversight: Managing procurement of equipment and services, supporting the strategic development of the practice and ensuring resources are used effectively.
• 8. Leadership and Communication: Leading practice meetings, preparing agendas, coordinating projects, managing internal and external communications and representing the practice at external meetings.

Person Specification

Experience

Essential

• Previous experience working within a GP practice or primary care setting.
• Experience of managing day-to-day practice operations and administrative functions.
• Experience of staff management, supervision and performance management.

Desirable

• Knowledge of NHS primary care contracts, QOF and CQC requirements.
• Experience of implementing change, improving practice processes and managing projects.

Qualifications

Essential

• Educated to degree level in Healthcare, Business or a related discipline.
• Good general standard of education, with excellent written communication, literacy and numeracy skills.

Desirable

• AMSPAR qualification.
• PRINCE2 project management qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Well Street Surgery

Address

28 Shore Road

Hackney

London

E9 7TA

United Kingdom

Employer's website

https://www.wellstreetsurgery.co.uk/ (Opens in a new tab)