About this role
Job summary
We're looking for a proactive and organised individual to join our Digital Services team. This varied role supports the management of the Trust's mobile phones, tablets, telephony services and IT assets, while providing excellent customer service to staff across the organisation.
The ideal candidate will have strong administrative and communication skills, experience using Microsoft Office, excellent attention to detail, and the ability to manage competing priorities. An interest in technology, asset management or digital services would be beneficial.
This is a great opportunity to join a supportive team and contribute to the delivery of essential digital services across the Trust.
Main duties of the job
- To provide coordination of Trust mobile phone, telephony and mobile device services, supporting staff with communications equipment and ensuring compliance, asset control and service delivery.
- Maintain departmental records, databases. Assist with ordering, stock management and administrative support tasks.
- Provide cover for reception as and when required.
- Provide support to Senior Administrator to support the processing of purchase orders on the Trusts internal finance system
- General administration duties.
- Ensure excellent customer service is provided to both clinical and non-clinical staff.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications and Training
Essential
- Educated to GCSE level (or equivalent), including English and Mathematics.
- NVQ3 or equivalent experience
- Evidence of relevant administrative or customer service training and development.
Desirable
- NVQ in administration
- Advanced Microsoft applications/database
Experience
Essential
- Experience of working in a Digital Services, telecommunications or administrative services,
- Record maintenance. Microsoft Office,
- Customer service or administrative environment.
- Experience of dealing with enquiries by telephone, email and face-to-face.
- Experience of using Microsoft Office applications, including Outlook, Word and Excel.
- Experience of maintaining accurate records and administrative systems.
- Experience of working effectively as part of a team.
- MDM solutions, asset management systems, mobile telephony knowledge.
- NHS experience
Knowledge
Essential
- Knowledge of secretarial or administrative procedures and systems,
- Understanding of good customer service principles.
- Basic understanding of confidentiality and information governance requirements.
- Knowledge of office administration procedures and processes.
- Understanding of the importance of accurate data entry and record keeping.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West London NHS Trust
Address
Trust Headquarters
London
UB1 3EU
United Kingdom
Employer's website
https://www.westlondon.nhs.uk (Opens in a new tab)