About this role
Job summary
General administrative duties for the department such as managing all correspondence reviewing EPR through post navigation, uploading results, identify any escalated actions any correspondence suitable for own response - produce relevant correspondence for consultant's reply.
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
Ensure that simple tests or pre-investigations have been ordered where necessary.
Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.For more information please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
GENERAL DUTIES AND RESPONSIBILITIES
1.1General administrative duties for the department such as managing allcorrespondence reviewing EPR through post navigation, uploadingresults, identify any escalated actions any correspondence suitable forown response - produce relevant correspondence for consultant'sreply.
1.2Ensure copies of letters, discharge summaries etc. are sent, onrequest, within the agreed timeframe where appropriate.
1.3Review the actions and instructions generated on EPR whenrequested e.g. ensuring that correspondence or test results are sentto a clinician in a different specialty.
1.4Support the team in answering telephone calls and dealing withenquiries in a helpful and courteous manner, using initiative anddiscretion or directing the call to the appropriate staff member.
1.5Ensure requests from clinicians/nursing staff for clinic changes,cancellations and creations are processed with the appropriate teamin accordance to trust policy.
1.6Respond to requests from clinicians to type up urgent letters whenrequired.
1.7Ensure all patient demographics and contact details are kept up todate on Cerner
Person Specification
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
Desirable
- Experience of managing and prioritising own workload and working to deadlines
- Ability to confidently interact and share knowledge with staff at all levels
Desirable
Essential
- Ability to use databases
Desirable
- Proof of continuous learning and development
Essential
- Excellent written and verbal communication skills
- Ability to learn and assimilate information quickly
Desirable
- Knowledge of Cerner
- Ability to learn and assimilate information quickly
Desirable
Essential
- oExcellent customer care practice, being polite, sympathetic, patient and diplomatic
Desirable
- oAbility to use databases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Barnet Hospital
Wellhouse Road
Barnet
EN5 3DL
United Kingdom
Employer's website
https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)