About this role
Job summary
An exciting opportunity has arisen to join our Informatics team as an Information Officer. You will support the delivery of accurate and timely reporting, data analysis and data quality monitoring, working alongside our team of Information Analysts to provide information that supports services across the Trust. The role offers an excellent opportunity to develop your analytical skills, including experience of Power BI, and is particularly suited to someone looking to progress their career in NHS information and Business Intelligence. The Information Officer will support the Informatics Department in delivering accurate, timely and high-quality information to meet the needs of the Trust.
The postholder will produce routine reports and data extracts, support ad-hoc information requests, undertake data analysis and data quality monitoring, and assist with the ongoing development of reporting solutions. Working closely with Information Analysts and colleagues across Informatics, the role will also provide administrative and co-ordination support to the wider department, contributing to the effective day-to-day delivery of the Informatics service.
Main duties of the job
- Produce and distribute accurate and timely routine reports and data extracts to support Trust requirements.
- Extract, collate, analyse and interpret data to support performance, operational and organisational reporting.
- Support ad-hoc information and analysis requests from teams across the Trust.
- Monitor data quality and completeness, helping to identify and resolve data quality issues.
- Support Information Analysts with the development and modernisation of reporting, including Power BI.
- Provide administrative and co-ordination support to the wider Informatics Department, helping with the effective day-to-day running of the service.
- Maintain appropriate documentation, records and reporting processes.
- Work collaboratively with colleagues across Informatics and the wider Trust to ensure information requirements are delivered effectively.
About us
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.
Job description
Job responsibilities
Please see attached job description and person specification for full details and duties of the role.
Person Specification
Education Qualifications and Training
Essential
- A-Level / NVQ Level 3 qualification or equivalent work experience in related area
Desirable
- Numerate/Computing or Informatics qualification
Key Skills Knowledge and Aptitude
Essential
- Ability to communicate both written and verbally with internal and external stakeholders at a level appropriate to the grade
- Excellent presentation skills
- Ability to work under pressure and to respond to unplanned requests for support and information
- High level of competency in the application of understanding and interpretation of often highly complex information
- Attention to detail and ability to detect data anomalies and spot problems early
- Ability to concentrate on completing tasks often to challenging deadlines and through frequent interruptions
- Highly developed organisational, time management and administration skills
Desirable
- Understanding of the GDPR, Caldicott Security and Confidentiality, Data Protection Act
- Knowledge of NHS Data Dictionary and NHS Information Standards
- Working knowledge of NHS national targets and performance indicators
Experience
Essential
- Significant experience of working in an information environment
- Experience of using Microsoft Office applications to carry out data analysis, manipulation and report writing
- Experience of following procedure notes / job cards for routine tasks
Desirable
- Experience in the use of Microsoft SQL Server functions and tools/services
- Experience of Power BI
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North East Ambulance Service NHS Foundation Trust
Address
Bernicia House
Goldcrest Way, Newburn Riverside
Newcastle upon Tyne
NE15 8NY
United Kingdom
Employer's website
https://www.neas.nhs.uk/ (Opens in a new tab)