About this role
Job summary
You will be the key link between service users, clinical teams and the kitchen to support the Catering and Hospitality Services Manager and Chefs in delivering high-quality catering services to patients, visitors, volunteer co ordinators, volunteers and staff.
Duties will include providing excellent customer service, some basic food preparation, preparing drinks, basic cash handling, cleaning kitchen and dining room, maintaining a safe environment, taking meals to patients.
Also support volunteer catering assistants in running the Hospice Cafe, including providing cover when needed and maintaining standards and best practice with the ability to work on own initiative with supervisory support.
Basic Food Hygiene certificate is a requirement.
Main duties of the job
To be the daily interface between our service users, clinical teams and kitchen to assist the Catering and Hospitality Services Manager and Chefs to deliver quality catering and hospitality services to the following key areas and customers including patients, staff, visitors and contractors.
Breakfast, Lunch and Evening Meals for our Thirty-one bed inpatient ward Lunch and high tea for our Day Therapy patients weekdays only Hospice cafe service as delivered by Volunteers Special events and functions for our patients i.e. onsite weddings
About us
LOROS Hospice is a local charity and every year we care for over 2,500 people across Leicester, Leicestershire and Rutland. We deliver free, high-quality, compassionate care and support to terminally ill patients, their family and carers.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
Manage the day to day shift management of the volunteers, liaising with the volunteer co-ordinators to ensure shifts are covered.
On a daily basis liaise with the ward and day therapy to understand patients dietary requirements and any new admissions or discharges.
At the start of each volunteering shift, welcome and brief the volunteers in preparation for starting work communicating essential information for that day.
Where patients on the in-patient ward do not want any of the meals on the main menu offer an alternative, ask them what they would like and ask the chef if this is possible.
Be the main interface between the kitchen and the clinical areas
Ensure all meals delivered to the patients are correct and as per order and requirements
Where patients are not ready to receive their meals check at regular intervals to see when they are ready and arrange for this to be heated up and taken to the patient.
Assist the kitchen with the support of the volunteers with the collection of breakfast, lunch and evening meal pots, so the patients bedside tables are clear outside of meal times in a timely manner.
Proactively walking the in-patient ward to ensure good hospitality is received.
Display excellent customer service standards and practises at all times, promoting this practise within the volunteers.
Hospice Cafe
To support the volunteers in delivering the food offer during the agreed opening hours of operation.
Help ensure that the highest standards of cleanliness, food preparation and presentation are maintained to the required standards at all times.
Help control food costs within the Snack Bar through training in the correct portion sizes and economical use of all food items and wastage at all times.
Support and mentor the volunteers with food preparation and presentation and customer service training.
Assist in the management of the department Cash Handling, Till Systems, Stock Control, processes and procedures.
Ensuring correct and clean uniform and safety wear is worn at all times.
Ensure the social area is cleared of pots and tables wiped at regular intervals by the volunteers.
To assist and support the Catering & Hospitality Services Manager in the development of new products and offers.
Ensure that the highest levels of customer service are displayed at all times by all members of the catering team towards patients, staff, volunteers, contractors and visitors.
Hospice Special Events
Occasionally at the hospice we will provide hospitality for weddings held on site, birthdays, anniversaries etc for our in-patients. You will be supporting the Catering and Hospitality Services Manager and co-ordinating with the Operations Team in setting up an area for the event.
Food, Health and Safety and Legislative Compliance
Ensure that all work areas and equipment are in excellent working order or repair at all times and managed in line with LOROS guidelines and Health and Safety procedures. All departmental maintenance is reported and managed in a timely manner, reporting and recording notable repairs to the Operations Team and inform Catering and Hospitality Services Manager.
Assist with the control and management of the standards of cleanliness and hygiene within the Hospice Cafe area.
Arrange for volunteers training and development with the Catering and Hospitality Services Manager for example allergens, food hygiene.
Human Resources
Assist in the recruitment and selection of volunteers to ensure sufficient number of volunteers to deliver all of the services above.
Ensure all volunteers receive full induction and training to the agreed standards i.e. Food Health and Safety, Fire etc.
Training and supporting our volunteers with taking food orders, understanding various dietary requirements, how to interpret menus, various portion sizes etc. is an essential part of the role.
Report to the Catering and Hospitality Services Manager any complaints or issues relating to performance.
Support all Volunteers in training Food Health and Safety, Fire etc.
GENERAL
All staff are subject to Equal Opportunities Legislation, the Data Protection Act and LOROS Confidentiality Policy. To carry out and comply with the prevention and control of infection as per LOROS policies and procedures. All staff are subject to LOROS policies, procedures and conditions of service, with reference to the Health and Safety at Work Act
Take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work.
The post holder is responsible for safeguarding the interests of children and adults who they come into contact with during their work.
To fulfil these duties post holders are required to undertake mandatory training to recognise the signs and symptoms of abuse, or neglect, or individuals at risk and to follow LOROS policies relating to safeguarding practice including reporting any concerns that they may have. To observe the hospices Equality, Diversity and Inclusion Policy and Statement which states our commitment to treating everyone with dignity and respect, irrespective of their protected characteristic.
Promote equality, diversity and inclusion in working practices by developing and maintaining positive working relationships that ensure colleagues are treated fairly and have a voice by contributing to the development of fair and equitable working practices.
Ensure that colleagues are treated fairly. Staff must ensure their behaviour does not constitute to discrimination and have a voice to challenge others behaving inappropriately and not in line with the hospice's values. Be supportive of colleagues or service users who wish to raise concerns about inappropriate practice's or experiences.
Person Specification
Qualifications
Essential
- GCSE grade A to C (9 to 4) or
- equivalent or a good
- standard of education
- Basic Food Hygiene
- certificate
Desirable
- NVQ Level 1 / 2 or
- above in hospitality &
- catering and/or
- professional cookery
- Health and Safety and
- Advanced Food
- Hygiene
Knowledge
Essential
- Good basic food knowledge
Desirable
- Dietary and Allergen
- awareness
- Understanding the
- importance of health
- and hygiene
Motivation and Personal Attributes
Essential
- Able to contribute to LOROS
- Values & Behaviours
- Willingness to learn, train
- and develop
- Flexible and able to work as
- part of a team.
- Passion for cooking
- Provide excellent customer
- service
Experience
Essential
- Ideally some experience in a
- similar role
- Willingness to learn and
- enthusiasm for catering as a
- career.
- Ability to work with minimal
- supervision
Desirable
- Have worked within a
- hospice environment
Skills and Attributes
Essential
- A willingness and ability to
- assist in all areas of the
- kitchen with food preparation
- and hygiene standards.
- Customer service skills
- Ability to work on own
- initiative with supervisory
- support.
- Good communicator
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
LOROS Hospice
Address
Groby Road
Leicester
LE3 9QE
United Kingdom