About this role
A Waiter/Waitress is responsible for welcoming and seating guests and providing efficient, courteous, and professional food and beverage service. Duties include taking orders, serving food and beverages, processing payments, and maintaining clean and organized service areas. Ensures a friendly and welcoming atmosphere while anticipating guest needs and delivering a high level of guest satisfaction in accordance with Hilton service standards.
Guest Service & Experience
- Welcome, greet, and seat guests in a friendly and professional manner.
- Present menus and explain daily specials, promotions, buffet offerings, and menu items.
- Take guest orders accurately, confirm details, and enter orders into the Agilysys Point of Sale (POS) system.
- Serve food and beverages promptly, ensuring order accuracy and proper presentation.
- Monitor guest satisfaction, anticipate needs, replenish beverages, and respond promptly to requests.
- Promote desserts, specialty coffees, and other menu offerings.
- Present and process guest checks accurately, following established hotel payment procedures.
Restaurant Operations & Maintenance
- Ensure assigned stations are properly set up, clean, and organized before, during, and after each shift.
- Clear, clean, and reset tables promptly to maintain service readiness.
- Replenish beverages, condiments, and supplies at guest tables and self-service stations.
- Maintain adequate stock of coffee, juices, milk, dry goods, china, glassware, silverware, and other service supplies.
- Perform assigned side duties and general cleaning in accordance with hotel hygiene and sanitation standards.
- Operate Agilysys POS and payment terminals accurately and in accordance with established procedures.
Additional Responsibilities
- Assist with telephone enquiries, room service orders, and special guest requests as needed.
- Provide guests with information about hotel facilities, activities, and local attractions.
- Attend required departmental meetings and training sessions.
- Perform other related duties as assigned by the supervisor or manager.
Education
- Lower Vocational Education (Educación Profesional Basico), MAVO, or equivalent.
Experience
- 0–3 years of related food and beverage or hospitality experience.
- Previous restaurant or hotel experience is an advantage.
Licenses & Certifications
- Valid Health Card (Green Card).
- Aruba Certification Program.
- CPR Certification.
Skills & Competencies
- Excellent oral and written communication skills.
- Proficiency in using Agilysys POS and payment terminals.
- Strong guest service and interpersonal skills.
- Ability to work effectively in a fast-paced hospitality environment.
- Professional appearance, positive attitude, and attention to detail.
- Ability to work collaboratively as part of a team.
Language Requirements
- English, Papiamento, Dutch, and Spanish.
Preferred Qualifications
- High School Diploma or GED.
- Previous experience in a hotel or restaurant environment.
- Additional food and beverage service training or certifications.