About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Position Statement
The Distribution Operations Analyst will be responsible for assisting Hilton worldwide hotels in maximizing incremental revenue opportunities via approved online distribution channels, providing continuing education to hotels about internal systems and various online distribution channels, identifying opportunities to impact market share, and acting as the operational liaison between online distribution channels and Hilton Worldwide.
What will I be doing?
As a Team Member in this role, you will be required to:
- Analyse weekly and monthly booking production reports to identify availability, booking and rate trends in online distribution channels by property
- Provide internal systems support and revenue analysis results to hotel management team that impact availability and revenue production
- Coordinate new/participating hotel activations, solicitations, terminations, and any ongoing communication regarding online distribution channels with the vendor, GDM, IT, 3rd Party Distribution and Hilton Worldwide regional and corporate staff
- Conduct regular channel audits and follow established QA process for resolving system issues.
- Create, maintain and communicate hotel-level Operations guides, initiatives, and training material including regular review for content relevancy
- Provide support to Managers and fellow team members
- Collaborate with other internal teams to craft strategies and achieve breakthroughs that support the wider Commercial Services objectives
- Support other functions when demand is high by sharing the workload regardless of your core team responsibilities.
- Work with other corporate teams on special project/program requests that impact CRS, GDS, and OTA distribution channels
- Work on identifying and implementing efficiencies using automation or streamlining that save time and money or generate additional revenues
- Perform any other job duties as directed
Direct Reports: None
What are we looking for?
Qualifications
The success in this role will demonstrate itself through the following attributes and skills:
Required Qualifications
- Experience working in a hospitality environment
- Critical thinking and both quantitative and qualitative analytics skills with the ability to use logic and reasoning to creatively identify the strengths/weaknesses of alternative and differentiated solutions, conclusions or approaches to hard problems
- Ability to develop and maintain a deep understanding of Hilton’s business processes and systems as they relate to Revenue Management, Distribution and Sales across brands and geographies
- Ability to analyse extensive amounts of information and provide constructive feedback and direction through application of critical thinking and discernment
- Strong interpersonal and communication skills, including written and verbal communication, to explain complex issues in a clear and concise manner, and to engage audiences when presenting these issues broadly
- Capability to handle multiple projects within deadlines; work effectively under time and resource constraints; effectively balance multiple, concurrent demands and appropriately prioritize responsibilities
- Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
- Proficiency in Windows and Microsoft Office applications, Smartsheet and Google Doc
- Ability to exercise sound judgment and decision-making skills to consider the relative costs and benefits of potential actions and to provide recommendations and assist in execution of optimal solutions.
Preferred Qualifications
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Bachelors / Undergraduate Degree or equivalent experience in-lieu thereof