About this role
Our Lady of the Lake is uniquely capable of caring for a full range of illness or injury, including those that are extremely complex, for both pediatric and adult patients. Our family of services includes:
- An 988-bed hospital and the area’s only Level I Trauma Center
- A freestanding Children's Hospital
- A 545-provider care network covering more than 40 specialties
- Two free-standing emergency rooms—Our Lady of the Lake Livingston and Our Lady of the Lake North
- A network of nearly 15 urgent care clinics
- Outpatient imaging and surgery centers
- Assumption Community Hospital
- Franciscan Missionaries of Our Lady University
- Our Lady of the Lake Ascension, a 78-bed, community hospital providing emergency, inpatient, outpatient, and surgical services to Ascension Parish and surrounding areas
We serve 38,000 inpatients and 820,000 outpatients annually and are committed to building a healthy community through excellence in patient care and education. A part of FMOL Health, Our Lady of the Lake is consistently awarded for compassionate care, clinical expertise, leading edge technology and innovation.
The plant services dispatcher at a hospital is responsible for coordinating maintenance requests and ensuring prompt response to facility issues. This role requires effective communication with staff and technicians to prioritize tasks and maintain a safe, operational environment. The dispatcher also tracks work orders and supports the overall efficiency of plant services.
- Document, time, and human management
- Promptly inputs information into computer system. Schedules tasks with vendors and team members. Communicates and listens effectively notifying supervisor or manager of additional needs.
- Files various materials and information, performs light typing duties, and maintains logs when needed.
- Accurately and promptly processes and files incoming data and communication between stakeholders and staff.
- Works with staff to periodically remove and or update files according to established policies and procedures.
- Other Duties as assigned.
- Provides courteous assistance, guidance, and direction to departmental visitors, ascertains the nature of visitor business, and directs individuals to various locations in the department and hospital when appropriate.
- Receives incoming telephone calls, exercises judgment in prioritizing calls, and courteously directs calls to appropriate personnel in a prudent and efficient manner.
- Utilizes all equipment, supplies, facilities, and resources in a prudent and efficient manner in order to ensure efficient departmental operations and the provision of high-quality health care services.
- Observes and adheres to all departmental and hospital policies and procedures, and follows all safety, quality assurance, and infection control standards.
- Performs other duties as assigned or requested.
Experience - 1 year experience as EMS operator, Plant Operator, Security Systems monitor or in a customer service position in a stressful, fast-paced work setting.
Education - High School or equivalent