About this role
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Job description
NOC / WAN position – Systems Engineer
Responsibilities
- 24x7 support.
- Support day-to-day network activities, including:
- Real time Monitoring operations of all backbone links, WAN/LAN network devices, security devices.
- Dedicated Network Surveillance using Client monitoring tools to ensure network performance goals are met.
- Maintain consistent IOS release on network devices.
- Ensuring continuous operation of servers and services.
- Support for Converged Networks Troubleshooting of all network and system related problems.
- Update Smart Net information for Cisco network devices.
- Respond to incoming tickets, troubleshoot, and escalate, if necessary.
- Work with Cisco TAC as and when required.
- Analyze and resolve network hardware and software connectivity issues.
- Maintain an accurate inventory of all network equipment, circuits, IP addresses.
- Maintain accurate network diagrams and associated documentation.
- Develop a triage and problem-resolution process.
- Standard Report Generation
- Interfacing with other teams to scope & get required inputs for troubleshooting.
- Maintain SLA monitoring and compliance reporting.
- Escalating issues to next level as per define procedures.
- Adherence and compliance to the defined processes and tasks assigned.
- End user interaction for network issues
- CCNA certified candidate is preferred.
- Hands on experience on Cisco ISE, Palo Alto, Global Protect VPN, Netbox, thousand-eyes monitoring tool, Zenoss Monitoring tool would be an added advantage.
- Hands on experience on Cisco routers/ Switches, Nexus, Cisco WLC’s
- Should have command on verbal and written English language,
- Collaboration, communication, and interpersonal skills.
- Documenting processes and maintaining knowledge base article in the ticketing system.
- Position open to work – Saturday Sunday Fix and three days a week (24*7 project) Working would be 40 hours a week.
Network Operations Engineer in Rotating shifts
Bachelor of Engineering atleast