About this role
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Payments is at the heart of how businesses and consumers move money globally — and the technology behind it is evolving fast. At JPMorganChase, you'll be part of a team that is redefining how payments products are built, delivered, and scaled. This is your opportunity to work at the intersection of technology, product, and business — driving meaningful change that impacts millions of customers and clients worldwide. You'll collaborate with some of the brightest minds in the industry, with access to cutting-edge tools, data, and platforms that empower you to do your best work.
As a Product Delivery Manager in Payments Technology at JPMorganChase, you drive the delivery of products and capabilities that support our payments business and clients. You work across product, technology, operations, and business teams to manage complex initiatives and dependencies, applying payments expertise, technology fluency, and AI-enabled capabilities to improve execution, decision-making, and customer experience.
Job responsibilities
- Drive end-to-end product delivery, including intake, dependency and release management, delivery feasibility, operationalization, and performance reporting
- Manage complex timelines, risks, blockers, and cross-functional dependencies, influencing stakeholders and driving outcomes across product, technology, operations, and business teams
- Translate payments strategy and requirements into executable technology delivery plans in partnership with engineering and architecture teams
- Leverage data, automation, and enterprise-authorized AI-enabled tools to improve delivery processes, insights, decision-making, and operational efficiency
- Drive change while ensuring adherence to applicable risk, controls, compliance, regulatory, data governance, and responsible technology requirements
- Partner with senior stakeholders to communicate delivery status, surface risks early, and align on priorities across a complex, matrixed organization
- Identify and implement continuous improvements to delivery practices, tooling, and workflows that increase speed, quality, and scalability
Required qualifications, capabilities, and skills
- Proven ability to independently drive complex, cross-functional technology initiatives, apply analytical and data-driven problem solving, communicate effectively with senior stakeholders, and influence outcomes without direct authority
- Strong payments knowledge, including payment processing, transaction lifecycles, platforms, industry standards, and the broader payments ecosystem
- Strong technology fluency and ability to work effectively with engineering and architecture teams across platforms, APIs, integrations, data flows, and technical dependencies
- Demonstrated AI and automation fluency, including practical use of approved AI, analytics, or automation capabilities to improve productivity, analysis, decision-making, or delivery workflows
- Experience managing delivery across multiple concurrent initiatives with competing priorities, dependencies, and stakeholders in a fast-paced environment
- Strong communication and stakeholder management skills, with the ability to translate technical concepts for business audiences and business context for technical teams
Preferred qualifications, capabilities, and skills
- Experience delivering products or technology within the payments industry
- Knowledge of modern payments technologies, payment messaging and standards, APIs, integration patterns, and payment processing platforms
- Experience applying AI, intelligent automation, or data-driven approaches within product, technology, or delivery practices
- Knowledge of product development, software delivery practices, and data analytics
- Demonstrated ability to translate emerging technologies and evolving payments capabilities into practical improvements in delivery, scalability, and customer outcomes