About this role
About Us
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description
Ecommerce Operations Team is responsible for On boarding, Merchant integration, Go Live production support assistance, addressing the business as Usual production queries/ issues for Banks and merchants across Middle East and Africa.
The gateways supported are- Cybersource, MPGs, N-Genius Online.
In addition to this the team will assist projects, new releases, product updates on the new gateway.
Also collaborate with internal and external teams, vendors and partners to support this rapidly growing business.
Responsibilities
- Knowledge of payment gateways
- Experience of onboarding merchants on different gateways
- Patience, attending calls to troubleshoot with merchants/Developers all over the world.
- Configuring production setups
- Experience in handling production issues
- Unlocking / Locking the merchant accounts based on requests
- Acquire and maintain domain knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.
- Deploy code utilizing system tools. Monitor implementation, identify and resolve potential issues, partner with development to resolve.
- Contribute to the development and maintenance of a problem resolution knowledgebase. Document issues, changes and instructions, using discoveries for process improvement and policy change.
- Work with internal business stakeholders to understand business needs and create solutions using knowledge of systems. Act in an advisory role, gather information about future needs, report on trends, and make recommendation for system changes.
- Participate in large scale, complex projects. Identify issues, create plans, gather information and resources, establish milestones, track and report on progress, coordinating with multiple groups, and implement recommendations.
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.