About this role
Miral Experiences
ROLE SCOPE
- Assists in the delivery of the Entertainment program throughout the year on a day-to-day basis
- Leads the team to include on the job training, daily attendance, grooming, coaching , appraisals and personal development plans
- Task-trains colleagues in the safe operation of equipment and to follow departmental policies and procedures
- Coaches and disciplines colleagues in a fair and consistent manner to motivate and improve performance
- Coordinates execution of Entertainment offerings
- Schedules break and, if required, rotates colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues’ well-being
- Calls shows, prepare and distribute show reports where required
- Gives performance notes as appropriate
- Assists in the audition process of potential new hires
- Supports rehearsal processes for new and existing shows
- Coordinates special requests and both in-park and outdoor events as directed
- Oversees paperwork, checklists and documentation relating to offerings
- Works with technical team to assure repairs are noted, logged, and completed in a timely manner
- Communicates relevant information through daily team briefings, department noticeboards and other channels as required
- Attends daily park duty manager briefings as per schedule and distribute notes
- Assigns tasks as required and checks on outcome
- Ensures that all safety rules and procedures are being adhered to at all times
- Ensures that policies, procedures and performance standards that are in place in the department are being adhered to
- Ensures a clean and safe operating environment and raise any defects to their managers attention
- Ensures all departmental checklists are being consistently completed, any required follow-up action is initiated and forms/records are being filed appropriately
- Deal with any internal or external customer requests and issues that are beyond the scope of their front line colleagues
- Additional duties as assigned by management
QUALIFICATIONS
Essential
- Higher secondary or equivalent
- Experience in a leadership position or 1 year of experience in the Entertainment industry.
- Computer skills: word, excel and power point
- Leadership skills
- Customer service
- Proficiency in English
Desirable
- Degree in Fine Arts
- 2 years of experience working in entertainment in a theme park
- Background in sound and lighting, rigging and/or show calling