About this role
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Job Description
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing delivering exams through the world's most comprehensive and secure network of test centres in more than 180 countries.
Pearson VUE offers a great environment to start or grow your career. We are now hiring for a Test Centre Administrator to join our team based in Nairobi
Working Arrangements
- A 6-month temporary role.
- Working hours are not fixed and will vary - flexible approach to working is essential. Occasionally, roster maybe early morning or scheduled over weekends
- Required to work a variety of days and shifts. We will endeavour to let you know your work pattern 2 weeks in advance.
- Role
To perform the administration and invigilation of exams: including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes.
Key Responsibilities
- Provide a high level of customer service.
- Prepare equipment and test environment per company procedures to deliver testing.
- Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and clients’ procedures.
- Explain the test process to candidates and deal with other queries as required.
- Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard.
- Help to ensure a clean, professional, quiet testing atmosphere in the centre.
Essential Experience & Qualifications
- Good face-to-face communication skills with experience in a customer facing role.
- Ability to work with procedures and policy. Strong attention to detail.
- Must enjoy working with people, have effective time management skills, Ability to work under pressure.
- Be comfortable in a quiet environment.
- PC literate.