About this role
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
- To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
The Director, Global Strategic Accounts – Mexico is a senior individual contributor responsible for leading, protecting, and growing strategic global client relationships. This role owns the overall account strategy and commercial performance, building trusted executive relationships while mobilizing global teams to deliver customer outcomes and profitable growth.
The ideal candidate has experience managing $50M+ client relationships, delivering 4%+ year-over-year growth, and partnering with C-suite executives. Experience in banking, financial services, payments, or enterprise technology is strongly preferred, with knowledge of ATM/self-service banking, software, services, and managed solutions highly valued.
- Own the global strategy and commercial performance of strategic accounts representing $50M+ in annual revenue.
- Develop and execute multi-year account plans focused on retention, profitable growth, renewals, risk, and expansion.
- Drive 4%+ year-over-year growth across hardware, software, services, managed services, modernization, and payments solutions.
- Build trusted relationships with C-suite executives and senior decision-makers, serving as a strategic advisor.
- Lead complex proposals and negotiations involving pricing, contracts, renewals, service levels, and commercial terms.
- Mobilize global, cross-functional teams to deliver a coordinated customer experience and achieve customer commitments.
- Maintain executive oversight of service performance, SLAs, implementations, and risks, driving timely resolution of issues.
- Use CRM, financial, and operational insights to manage revenue, margin, pipeline, forecasts, customer health, and growth opportunities.
- 8–10+ years of strategic, global, or enterprise account leadership experience in commercially accountable roles.
- Proven ownership of large, complex accounts representing $50M+ in annual revenue, with responsibility for retention, growth, and profitability.
- Track record of achieving 4%+ annual growth and expanding strategic customer relationships.
- Strong experience with C-suite relationship management, strategic account planning, and complex negotiations.
- Strong commercial and financial acumen across revenue, margin, pricing, forecasting, renewals, and contracts.
- Experience leading global, cross-functional teams through influence in a matrixed organization.
- Experience selling complex technology, software, services, or managed-services solutions.
- Excellent executive communication, negotiation, strategic planning, and problem-solving skills.
- Proficiency with CRM platforms such as Salesforce and Microsoft 365; ability to travel up to 50%.
Preferred Qualifications
- Experience in banking, financial services, payments, fintech, or enterprise technology.
- Knowledge of ATM/self-service banking, payments, software, managed services, and modernization solutions.
- Experience managing strategic accounts across multiple countries or regions.
- Knowledge of Diebold Nixdorf products and solutions is a plus.