About this role
Provide high-level guest service and implement special programs for eligible guests to increase guest satisfaction and rated play.
- Maintains ongoing knowledge of all casino events and promotional activities
- Evaluates guests’ play to issue comps
- Maintains and manages a designated block of guests
- Utilizes programs to increase rated play in table games and slots
- Communicates with guests regarding available services, promotions, and special events
- Reviews departmental activity with Executive Host and Director of Marketing
- Facilitate communication between guests and other departments when necessary
- Maintains strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information
- Prepares and delivers reports as needed
- Exemplify our core values, family style service, our mission and vision
- Exemplify our DEI (diversity, equity, inclusion) culture
- Perform other job-related duties as assigned
- A Bachelor’s degree in a business-related field, at least 2 years of experience in the sales or marketing field, or the equivalent combination of education and experience is preferred
- Gaming industry experience is strongly preferred
- Ability to obtain a valid state gaming license
ADDITIONAL REQUIREMENTS
- Ability to stand, sit and walk for long periods of time
- Work environment may include smoke and variable temperature, lighting and noise levels
- Must possess excellent communications and guest service skills
- Must be able to work flexible hours, including late nights, weekends, holidays, and overtime
- Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS
Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS
Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.