About this role
A Guest Service Representative plays a key role in creating an impression when our guests arrive, depart, and call for assistance, therefore an outgoing energetic, genuine and customer-oriented personality is vital for this position.
- Checks guest in and out of hotel following established procedures
- Acts as hotel cashier following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.
- Accurately informs guests of shows, facilities, services and room amenities available at Harrah's.
- Assist guests by attempting to honor special requests for specific accommodation and presents options when those requests cannot be met.
- Follow up with each guest as needed.
- Assist guests with information about local area attractions
- Answers phone professionally and energetically and assist guests with questions/ concerns.
- Proactively checks reservations for accuracy to ensure seamless service.
- Maintain energy level and remain attentive while standing on feet during throughout 8–10-hour shift.
- Must be able to lift 50 pounds.
- Must be able to stand up to 10 hours per day.
- Maintains a clean and spotless work area.
- Outgoing personality.
- Aids guests with luggage, in the absence of a Bell Person, to reduce wait time for guests.
- High School Diploma or GED required
- Must have customer service experience.
- Computer experience and proficiency in common computer applications and Internet Use is required.
- Must be able to speak, read, write and understand English.
- Must possess the ability to add, subtract, multiply and divide.
- Must present a polished, impeccable appearance and a professional demeanor.
- Must perform duties with a sense of urgency.
- Must be able to work flexible hours and be open to corrective feedback and direction.
- Must be personable and energetic.
- Ability to handle large/heavy items up to 50 pounds.
- Must be able to sit, stand, bend, squat, walk and run.
- Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke
- Must be able to work at a fast pace, efficiently.
- Must be able to respond to visual, olfactory and aural cues.
- Must be able to operate in mentally and physically stressful situations
- Must be able to work a flexible schedule including weekends, evenings and holidays